Need help - phone is freaking out...reset didn't fix it!Support


Last Updated: 2011-03-25 04:30:17
  1. Redflea

    Redflea Well-Known Member

    For the past 30 minutes or so my Droid has been in a really bad state.

    The basic symptom is that the majority of apps won't launch. The few that do launch but when I exit them (back key) I go to a blank screen for anywhere up to 30s, and then the home screen finally appears. What works is kind of random...email works, Gmail doesn't, shop savvy works, appmanger doesn't...marketplace works.

    Did a factory reset, that didn't help. Same problem appeared again after I set up my phone again.

    No other new apps (removed the new Gallery app, WaveSecure beta, and the Weather Channel - all were added in the last day or so).

    Never seen anything like this.

    It started this evening after I loaded a new Gallery app that was supposed to provide pinch zoom...after installing it the app wouldn't run, other apps wouldn't run and I ended up doing the reset.

    No idea if this is some coincidence or if the new Gallery app was the issue, but since I've done a reset after uninstalling it and it hasn't been re-installed, seems hard to believe it would still be an issue.

    My next step will be to turn off the "back up my settings" option and do another reset, but I'd prefer not to if I can avoid it...

    Appreciate any troubleshooting ideas.

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  2. barry99705

    barry99705 Well-Known Member

    I'd just go into the settings app and do a factory reset in the privacy settings. Oh, wait, you did that already. Take it back to the store, see what they can do. Most likely they'll replace it.
  3. Barbara

    Barbara Well-Known Member

    I think at this time of day I would call tech support. Tomorrow I would be going to Verizon for help and/or a new phone.
  4. Redflea

    Redflea Well-Known Member

    Realized we were going to head out the door very soon and needed Nav from the phone, so I turned off backup and did another reset.

    Phone works normally again...I'll add my apps back slowly later on and see how things go.

    What a pain in the BUTT!
  5. lemodular

    lemodular Well-Known Member

    sounds like your bad app(s) got backed up then got reloaded every time you reset the phone. Make sure you get a good backup image when things are working. It would be great if we can choose which backup(date) to reload.
  6. Redflea

    Redflea Well-Known Member

    Yup. Things are good again. Phew. Good idea about the backup. I'd be happy ifit would ask first before applying the backup.

    It's actually pretty funny in one way - this was the first time that the backup/restore feature had worked for me. Previously, though I had backup turned on, nothing got restored. This time, the one time I would not have wanted it to work, it did. ;)
  7. josephhorton1

    josephhorton1 New Member

    Anybody that is a Cricket Customer with a flashed Motorola Droid? I've been having some major problems with my phone. My Droid is my life email, phone, music, etc. {: Please HELP ME )O. It has been doing its own thing moving the screen, sending text messages, making randoms movements. Please I have the 2.2 froyo on it and it has been fully flashed to Cricket Wireless.

    Please respond via webpage or via email at:
    Jhorton.info@gmail.com

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