Help Need help with Verizon & my nexus

[q4kntmare]

I have had my Nexus since they first came out and have been very unhappy. With the microphone problems (slightly fixed), Call dropping, Internet malfunctioning... etc, I am not happy. Verizon has sent me 2 phones (1 replacement nexus and 1 razr). I still had problems with the replacement nexus, and dislike the razr.

My question is, does anyone know of anyway I can get verizon to exchange my problem phone with a Galaxy S3? I don't care if it costs me a little more money.

The store said they cannot do anything for me, but I have heard of people getting this type of exchange.

Thanks for the help

 

[FramCire]

You have to speak to the people on the phone at verizon and be nicely forceful. Tell them you bought a Samsung made device and do not want a downgrade. If they acknowledge the issue is systemic to nexus, you can usually get them to bump up a level

Policy dictates a lateral move but if no suitable lateral move exists they will bump up

 

[nmbs]

It also helps if you have a record of calling customer service about the problems you are having. Reception issues are a big deal also. As soon as you mention dropped calls and issues with going online especially if you are in a covered area will make them more amenable to upgrading you to a different phone.

It might mean an extension of your contract though. Make sure you ask about that.

 

[trophynuts]

honestly i doubt very much that you will get VZW to upgrade you to an SGS3. I know it sux. The Droid RAZR is what they seem to be pushing on everyone. Some people have managed to get the RAZR Maxx and i think that is about as far as VZW will go on swapping one out.