hey guys and gals.. i got a question though i did search the forum for the info i was looking for but didnt find it. i have a eris 2.1v2.. its a refurb cause the 1st one i had didnt work at all. so for the past 3 weeks now my speaker on the ear piece started to make this "crackle" noise every time someone talks to me.. so im thinking that the speaker is maybe busted? so i call customer service and they walk me though some steps.. and even a factory reset. nothing worked. not once did they ask me what OS im one =p so the nice lady said she is going to send me a replacement. its suppose to be here tomorrow. now the question im want to ask is that do any of all think they will kick back my phone back to me since i have a leak verison? even though this has nothing to do with a OS issue? i know i have 10 days to return the old phone. or do you guys think i should just keep it and see what happens? i didnt go through aussin or whatever im still under my 1yr warranty. all thoughts would be appericated.