need some return advice/ info!


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  1. adamlovesu

    adamlovesu Well-Known Member This Topic's Starter

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    hey guys im ordering my nexus one on february 12th. ive read all about the screen issues and dead pixels and ppls phones bricking and dieng......... if my phone does one of these things is it possible to replace it???????? ive read about all the return issues..... so im just wondering if its possible to return and or replace the device.........
     

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  2. Rusty

    Rusty Well-Known Member

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    Yes it's possible, just need to get onto the "local" HTC service centre
     
  3. adamlovesu

    adamlovesu Well-Known Member This Topic's Starter

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    there arent any ...... well maybe for you lol you live in the uk lol.
     
  4. Rusty

    Rusty Well-Known Member

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    Hmmm... going to be difficult, where do you live not to have an HTC presence?
     
  5. adamlovesu

    adamlovesu Well-Known Member This Topic's Starter

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    new york. no store..... just a call..... but i heard its nearly impossible to return the device ....
     
  6. Rusty

    Rusty Well-Known Member

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    Jeebs, HTC will sort you out in the US... I was expecting Kazakhstan or something LOL

    This is why I put local in "s
     
  7. adamlovesu

    adamlovesu Well-Known Member This Topic's Starter

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    lolz nope. but ive read that when the pone bricks or somehting stops working on its own htc wont replace the device....
     
  8. Rusty

    Rusty Well-Known Member

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    Odd, must say I've read the opposite, being in the country of the company you're buying from, if anything, should give you extra rights over me in the UK... surely Google are obliged to replace it as per your consumer rights, as you have a contract of sale?
     
  9. acjei

    acjei Well-Known Member

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    LOL @ Kazakhstan
     
  10. oniongirl

    oniongirl Well-Known Member

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    If you've rooted the phone, they won't replace it, even if it's a manufacturing defect. So if you root and somehow manage to brick it (I have no idea if that's even possible, rooting my phone hasn't even occurred to me to be something I might want to do) you will not be able to get it replaced under warranty.

    They will still fix hardware faults for a fee, I expect :)
     
  11. Necorum

    Necorum Member

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    This is true and you can replace your phone in the US. You get 14 days everywhere BUT cali. Cali gets 30 days grace period. As long as your phone hasnt been dropped, water damage etc you can send it in for a repair. This of course doesnt mean wait 13 days and call in and say I opened the box and the screen was cracked.

    Never root your phone and call for a replacement
     
  12. raremage

    raremage Well-Known Member

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    I returned mine with no problems and no arguments. Just told them I loved the device but the TMo coverage wasn't good enough for me. RMA'd it right away.
     
  13. Necorum

    Necorum Member

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    Glad to hear that. Thats is how its suppose to go. You going to get it on another carrier???
     
  14. raremage

    raremage Well-Known Member

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    I fully intend to get one on Verizon as soon as it is available. For the moment I've got a Droid, and I'm playing with a Palm Pre as well.
     
  15. webdave

    webdave Active Member

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    Don't believe everything you read online.
     

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