Network Connection ProblemsSupport


  1. harr

    harr Member

    I was having some issues with my Youtube HQ so I decided to contact Sprint to help me fix this. While doing the troubleshooting the Sprint agent recommended, I noticed that my network connection stopped working. I contacted them several times trying to get an answer why is this occurring, but no one could give me an answer why was this happening nor fix it. I told them that my network connection was working fine up to the point the sprint agent told me to do the troubleshooting.

    Okay so this is what the agent told me to do. He did a phone refresh, after that he told me to manually do a hand free activation, and at the end he told me to update my firmware. Then he went on to say that the phone would work after an hour.

    Now I do not have a network connection at all. I go into my setting to connect my mobile network but I get this message "Disconnected because service is unavailable." I know service is available because I have 3 EVO's and the rest are working fine.

    Does anyone know what I could do about this?

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  2. htcevolee

    htcevolee Well-Known Member

    Soft reboot the phone?

    Might have to call Sprint back to make sure they have Data enabled for your phone.
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