Network problemsSupport


Last Updated: 2011-03-04 15:24:09
  1. tripwire's_hero

    tripwire's_hero Well-Known Member

    Hey all,
    just got my GS 4G last night, and am noticing today that I am getting very poor reception, and the 4G network almost never comes on. I am in a suburb of Los Angeles, so I'm not sure if it's a coverage issue, or a radio issue.

    also, I am getting a "E" symbol in the notification bar next to the data arrows (as opposed to the "4G". is this indicating EDGE network coverage?! (not even 3G) or is it indicating EVDO (basically 3G)?

    thanks
    trip

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  2. tripwire's_hero

    tripwire's_hero Well-Known Member

    checking the t-mobile.com coverage maps, I'm supposed to be in an area that gets "excellent coverage" and "highest speed mobile internet"... Hmmm.
  3. mikejaret

    mikejaret Well-Known Member

    H is the 4g network, you should go swap phones immediately!
  4. Cyshes

    Cyshes New Member

    I'm having the same problem in new york suburb. I had 4G in my apartment last night, but now I'm only getting the E, which is really slow. Let me if you are able to resolve. Thanks.
  5. sean76

    sean76 Well-Known Member

    Any changes guys....I'm in NYC and really thinking about giving this phone a try!
  6. Cyshes

    Cyshes New Member

    I love this phone, but my signal keeps bouncing to Edge. I could be outside and in the same spot. It was also having this problem in manhattan, which should be excellent signal. I asked a friend with the mytouch and G2 and sounds like they have similar problems. So it might be tmobile. But I wonder if other networks have this problem...
  7. mavictb

    mavictb Well-Known Member

    I get similar reception as my vibrant. better reception than an iPhone or droidX.... so im not sure what the problem here is.
  8. tripwire's_hero

    tripwire's_hero Well-Known Member

    almost 1 week in, and I'm still having the same issues. Very poor coverage, and I can be standing in one spot, and the phone will switch from 4G to E on the network.

    several calls to tech support and a sim card check have not yielded anything. Will try to swap the device tonight, and if that doesn't work, I'm using the 30 day period allowed by california law to say adios to t-mobile!
  9. Cyshes

    Cyshes New Member

    Let me know if the new phone works any better. We only have a 14 day period, and if anything it seems the signal is getting worse. Thank you.
  10. zuben el genub

    zuben el genub Well-Known Member

    Have you got wifi on? I turned mine on and everything disappeared except the wifi symbol. Phone says it's using Edge. However, if I turn the wifi off, the 4G signal appears. I'm almost sitting on the router.
    Z
  11. Cyshes

    Cyshes New Member

    Usually I try to keep wifi off. But when it goes to edge I turn it on. I've tried rebooting and switching wifi on and off to get 4G back with no luck
  12. tripwire's_hero

    tripwire's_hero Well-Known Member

    make sure you were given the right sim card!

    I went into the shop to swap the device, and the clerk checked the sim, and it wasn't the newer "micro sim" or something. looked like the contact points were a different shape.

    she popped it in, activated it and 2 minutes later I had full 4G at 5-6mbps on wireless data!
  13. mavictb

    mavictb Well-Known Member

    glad to hear thats all it was.... now enjoy your kick @$$ device =)
  14. AustinTech

    AustinTech Well-Known Member


    Good for you man! :D

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