Network unknown?Support


Last Updated:

  1. lkreykes

    lkreykes Active Member This Topic's Starter

    Joined:
    Jul 8, 2012
    Messages:
    36
    Likes Received:
    0
    Hey everyone, my family's verizon account started out at Alltel, and we kept out Alltel plan as Verizon bought Alltel, but we recently switched to share everything. We have a LG Octane, DroidX2, Samsung Strat, and a HTC Rezound. The 2 CDMA only phones (Octane&X2) both now say their network is Verizon Wireless (before share everything they said "unknown"), but the 2 4G LTE phones (Strat&Rezound) still say network is "unknown" and nowhere on either phones does it say Verizon Wireless. I know *228 option 2 updates roaming capabilities and PRL junk, but the 4g phones don't do the *228 because the SIM updates everything automatically. So could anybody tell me what to do about the 2 4g phones? We have very very good Verizon service where we live.
     

    Advertisement
  2. acejavelin

    acejavelin Well-Known Member

    Joined:
    Jun 4, 2012
    Messages:
    904
    Likes Received:
    260
    Try doing a programming in *228, shouldn't be needed but give it a shot... a stop at the local VZW corporate store might help too. All else fails try calling support but realize they will likely have you do a factory default.
     
  3. lkreykes

    lkreykes Active Member This Topic's Starter

    Joined:
    Jul 8, 2012
    Messages:
    36
    Likes Received:
    0
    *228 doesn't work for Verizon's 4G LTE phones.
     
  4. acejavelin

    acejavelin Well-Known Member

    Joined:
    Jun 4, 2012
    Messages:
    904
    Likes Received:
    260
    Kinda figured that would be the case but it was worth a try... I would first backup necessary data then try a factory default. If that fails, I would call tech support.
     
  5. lkreykes

    lkreykes Active Member This Topic's Starter

    Joined:
    Jul 8, 2012
    Messages:
    36
    Likes Received:
    0
    I will try that later... not in the mood to do a factory reset right now and set everything back up.
     

Share This Page

Loading...