Network unknown?Support


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  1. lkreykes

    lkreykes Active Member

    Hey everyone, my family's verizon account started out at Alltel, and we kept out Alltel plan as Verizon bought Alltel, but we recently switched to share everything. We have a LG Octane, DroidX2, Samsung Strat, and a HTC Rezound. The 2 CDMA only phones (Octane&X2) both now say their network is Verizon Wireless (before share everything they said "unknown"), but the 2 4G LTE phones (Strat&Rezound) still say network is "unknown" and nowhere on either phones does it say Verizon Wireless. I know *228 option 2 updates roaming capabilities and PRL junk, but the 4g phones don't do the *228 because the SIM updates everything automatically. So could anybody tell me what to do about the 2 4g phones? We have very very good Verizon service where we live.

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  2. acejavelin

    acejavelin Well-Known Member

    Try doing a programming in *228, shouldn't be needed but give it a shot... a stop at the local VZW corporate store might help too. All else fails try calling support but realize they will likely have you do a factory default.
  3. lkreykes

    lkreykes Active Member

    *228 doesn't work for Verizon's 4G LTE phones.
  4. acejavelin

    acejavelin Well-Known Member

    Kinda figured that would be the case but it was worth a try... I would first backup necessary data then try a factory default. If that fails, I would call tech support.
  5. lkreykes

    lkreykes Active Member

    I will try that later... not in the mood to do a factory reset right now and set everything back up.

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