Recently whenever I press my home button the screen takes 3-4 seconds to load, I am regularly being thrown out of internet browsers and the keyboard often disappears when typing. I have uninstalled all recent apps downloaded, cleared more memory space, ran anti virus and anti malware to no avail. I was prepared to do a backup and then factory reset and have found that my HTC One is in a constant state up "backup in progress and options to change backup account and reset phone are greyed out. Having looked around online I've found that others have had this problem but it doesn't seem as though anyone has found a solution. Can anyone here help please? All advice is much appreciated.