before my 30 days was up i went into the verizon store and told them i was having a problem with my eris freezing up.about 3 times a week it would freeze up and all you would see is the lock screen.swiping wouldnt work or hitting the menu wouldnt work. only way was to take out the battery.the lady asked what phone i wanted instead of the eris. i said i want the eris and is this a normal thing? told me they never heard of it and nothing they could do unless it was froze up when i brought it in. to day it froze up solid and away i went.since it was past the 30 days the lady told me i would get a used phone to replace it. so when i got there i was ready to argue. some guy waited on me i told him the story and all he did was pull the battery out stared the phone up and told me he would have a new one sent to my house.he would have fixed me up then but they were out of them.i guess no one else has had this problem of it freezing up so maybe i got one with a bug because it has always done it. is this manual update the exact same update as the over the air one??