New G2 user with Windows 7 64-bit problemSupport


  1. RichardH

    RichardH Active Member

    Hi,

    Just got a G2 Touch (T-mobile) and have had a few problems trying to get it to connect to my PC, which is running WIndows 7 Enterprise Edition 64-bit.

    The SD card in the phone is detected by the phone fine, and it can access the pre-installed MP3 files, photos etc. that are on it. When I connect it to the PC the handset states that HTC Sync is running (presumably it means from the G2's perspective) and that USB is connected. On Windows 7 I get the drive letter (F: in my case) popping up but it always thinks that there is no available media inserted in that drive when I try and access it.

    I found and downloaded the latest HTC Sync 2.0.18 sftware in case that was needed as well, but it always reports 'Disconnected'. I get 'Android phone' appearing in Windows 7 as a device that is available. Windows 7 reports no issues with the device or the drivers (which I have also manually tried installing from the HTC folder on the PC) but I cannot access the microSD card in the phone via the PC no matter what I try.

    The phone reports stats on the card, and I've even installed an app to browse the contents of the sdcard and it all works as I would expect.

    As things stand right now, the only way I can see of transferring files to/from the G2 Touch to Windows 7 or vice versa is to remove the sd card and put it in a card reader attached to the PC. I don't want to have to do that everytime I need to get files to/from the G2, so does anyone have any ideas why this isn't working?

    Thanks in advance for any replies or pointers!

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  2. RichardH

    RichardH Active Member

    Doh!

    Problem solved. Classic user error. I forgot the all-important step of selecting 'USB connected' from the Notification list and choosing 'Mount'. Now the SD card pops up as expected in Windows!
    :)
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