So I've just received my second Galaxy S4, the first of which I believe is faulty. Upon arrival of my first one though, at least it was factory sealed. Having just opened the packaging on my second one, the white Samsung factory sticker which says "DO NOT ACCEPT IF SEAL IS BROKEN" has been cut through. I just called up the company that sent me the phone and the person said to me that they like to do their own quality control(??!!). To me, this sounds like an outrageous lie. That's the whole point of the sticker in the first place, to leave it to the experts, i.e. the manufacturer!! I said to her "So you deliberately slice through every one of these stickers on every new product that comes in?" "That sticker is there to show that Samsung have provided quality control, I believe this is just a returned phone". She was sticking to her story and said she can get the manager to call me back later but by which time I was so infuriated at being taken for an idiot I said I'm just going to claim a full refund and politely declined. So what do you guys think? Surely she's lying right? I can't take the risk of 'what if this phone was returned because it has the same common fault as a few other Galaxy S4 including my current one has.' (Which is killing SD cards mainly). Sounds like full refund time and perhaps name and shame for lying to me? Thanks.