General New guy saying hi, and i also have a question

Discussion in 'Android Devices' started by fury15, Aug 18, 2012.

  1. fury15

    fury15 New Member
    5

    Aug 18, 2012
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    5
    Hi im the new guy here, im familiar with rooting and messing with phones that i have ( bionic, thunderbolt, og droid, droid razrMaxx, Droid 3, Eris, Epic and so on) but a friend of mine her phone has stopped working and is in a constant boot loop, it powers up to the hauwei screen then restarts, does anyone know if there is anything i can do to reset the phone or reload the software so that her ascend 2 starts up? any assistance will be greatly appreciated thanks in advance. ~ Richard
     

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  2. The_Chief

    The_Chief Accept no imitations!
    Moderator
    1,933

    Nov 17, 2009
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    I'm retired: every day's a Monday :P
    Manchester, TN
    Hi Richard and welcome to the forums!

    I hope someone can help you very quickly :)
     
  3. alphadrago12

    alphadrago12 Member
    5

    Sep 5, 2012
    6
    0
    5
    Culvers
    mason city, iowa
    i had this prob the night i got my ascend 2 from us cellular. i just hooked it up to my comp next morning and it fired right up. otherwise just take in to have it looked at. if she just got it they might replace it on spot if they cant fix. us cellular has a 15 day window where if it dont work like it should they declare it doa and replace it
     
  4. dangermouse353

    26

    Apr 10, 2012
    14
    2
    26
    Male
    try pressing volume up + volume down at the same time, while pressing the power button. the phone should go into a firmware update process. let it run. it will reboot your phone a couple of times whenever it finishes. after the second or third reboot, you should be good. if that doesnt work, let me know. I'll explain how to install the dload folder from the stock zip file onto ur sd card from a pc. ur phone will automatically flash it once you boot up the way i previously explained. try it first. if that doesnt work, the next step will. its happened to me more times than i can remember.
     
  5. CricketTech

    CricketTech Member
    25

    Oct 4, 2012
    11
    0
    25
    Female
    technical support representative
    philippines


    hi! adroid operating system is corrupted.
    power off you phone.
    press and hold volume up and power key. until you see android system recovery
    volume keys to navigate camera to select


    go to wipe data/factory reset
    go to YES delete all user data
    go to REboot system now
    \
    it will come to rest on the android welcome screen. :)
     

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