New Nexus 10 wifi problemsSupport


Last Updated:

  1. mikeb33

    mikeb33 Well-Known Member

    I just bought the 32GB from Walmart. Unboxed, turned on, started set up. It sees my router and shows "good" signal strength. It finds my Gmail account, then moments later, no connection. As I try to download, setup and update things, it keeps having connection errors. I tried a restore and started over, but had the same results. My Router is an Asus RT-N66u Amazon.com: ASUS RT-N66U Dual-Band Wireless-N900 Gigabit Router: Computers & Accessories is about 60 feet away from my home office on the same floor. When at my desk, my iPad and Galaxy note phone get good, consistent connection, but the Nexus 10 has these issues. I updated router firmware and rebooted it, also moved the 3 antennas every which way.

    Any idea why the Nexus 10 would do so much worse than my laptop, iPad 3 and Note 2?

    Advertisement
  2. MrNexus

    MrNexus Member

    Does it have the same problem when your closer than 60 feet?
  3. mikeb33

    mikeb33 Well-Known Member

    Actually I didn't try it anywhere else. I figured it if doesn't work at my desk, I can't use it. It's in the box for return(or exchange) today.
  4. nj02vette

    nj02vette Well-Known Member

    I'd exchange it. WiFi works great for me with much larger range than any other tablet I've used, including iPad3.
  5. Droid_Junky

    Droid_Junky Well-Known Member

    What kind of security setting are you using on the router? I had issues a while back with all my devices. Found that certain devices only like a certain type of security. Such as WPA and WEP. I don't remember all of the details. How does it behave if you disable security on the network?
  6. Caveman419

    Caveman419 Well-Known Member

    I am using WPA2 and have had zero problems. I would stay away from WEP at all costs and standard WPA of possible.
  7. mikeb33

    mikeb33 Well-Known Member

    I exchanged it for another one. Still have issues though. One second it will seem ok, then I click on google news and it takes 10-20 seconds to load the page. It took 5 tries to get some apps to download, including speedtest.net, which showed me good download speeds(>10mbps), but horrific uploads speeds(<1Kbps).
    I have firewall disabled in the router and am using WPA2 on both 2.4 and 5ghz. I don't too much about settings beyond that.

    I am thinking of bringing home an Asus TF700T and giving that a try.
  8. marcus304j

    marcus304j Member

    The question is more about you wifi router than your device. I have a Nexus 10 and had a similar problem, yet I had my wifi set to N-only. You might check to see if your WiFi is broadcasting in A, B, and G too.

    Also, instead of turning off your Firewall (please turn it back on ASAP), try WPA instead of WPA2 or even no encryption temporarily to see if that's the hang-up.
  9. nj02vette

    nj02vette Well-Known Member

    Sorry for your troubles, and unfortunately I can't be much help with the router settings.

    But I own the Asus Prime (TF201) and Infinity (TF700) as well as the Nexus 10 and iPad3. I can honestly say the Nexus is the class of them all. While the Infinity was nice overall, the web browsing was not a good experience due to the cheap memory controller Asus used.
  10. Thats

    Thats That guy is This VIP Member

    I'd HIGHLY advise AGAINST WEP or even WPA. You really NEED to use WPA2 Enterprise. In my Security+ Certification we learned that WEP can be broken into in roughly 12-16 seconds depending upon which part of the string the connection gets intercepted.

    I'd honestly try to just broadcast at either 5 Ghz or 2.5 Ghz first, and set your channel to just 1-12 (not Auto). Hope some of these help!
  11. jaydarl

    jaydarl New Member

    In comparison to my iPad 1, the WiFi is lacking. The test I use is streaming Pandora while cooking. Place the iPad on the kitchen table, good solid connection, no drops. Place the 10 in the exact same location, weaker connection, intermittent drops, have to pick up tablet to reconnect. It is definitely an issue. The same with Bluetooth as well when connecting to a Creative D100 speaker. Both issues are well documented, neither were fixed for me with the 4.2.1 update.

    Still, I am enjoying this tablet and definitely see the potential. Hopefully, the issues get repaired via software updates rather than having to wait for the Nexus 10 2.
  12. Theavian

    Theavian New Member

    I caught a thread on another forum, can't find it now, where the OP claimed that the N10 connected better at 2.4 ghz. On some APs that will mean forcing wireless b/g. Might be worth a try.
    Thats likes this.
  13. Thats

    Thats That guy is This VIP Member


    Makes sense, sadly I feel that Samsung gimped out on the wifi radio. Darn.
  14. Caveman419

    Caveman419 Well-Known Member

    Samsung skimp on the radios on a device? Can't be, my Galaxy Nexus has uhm, well, uhhh two bars of 4G while the Moto RAZR in the cube next to mine has four bars.
  15. tanware

    tanware Well-Known Member

    While not the greatest connection, compared to my laptops, I get 130 MBS with my trend net router. Speed test shows full connection speed to the WAN.
  16. dberthia

    dberthia Well-Known Member

    I was having constant wifi data drops until I discovered my problem: AdBlock Plus. Uninstalled it, went with AdAway, and the drops are nonexistent now.
    chiph411, Chrizzl3 and Atma like this.
  17. Bhelios

    Bhelios Well-Known Member

    Did you experience the same problem with either N10 on other wifi networks -- Starbuck's, local library, etc?
  18. sikclown

    sikclown Well-Known Member

    I have zero problems with WiFi. I am using a Netgear WNDR4500 with both 2.4GHZ and 5GHZ running on WPA2 Enterprise. I have A Nexus 10, iPad 2, HP Touchpad, EVO 4g LTE, PS3, Samsung TV, and Nest Thermostat all running on WiFi Perfectly. I have had issues in the past with WiFi so there are a few things I do every time I get a new router or device or need to troubleshoot:
    1) Download WiFi Analyzer free from Play Store. This will let you see what is going on with your network as far as Signal Strength, Channel Strength, and all the other Networks around you that could be interfering.
    2) Assign every device on your Network an IP Address. I have had issues in the past with a device occasionally hanging on to multiple IPs and gunking up the DHCP server.
    3) Try your network with 20MHZ on Channel Width vs Auto or 40MHZ. 40 MHZ allows for more throughput but to my understanding can increase the likelihood of interference.
    4) To troubleshoot your network turn all of your other Wifi Devices off and test it as the only device and then gradually add your other devices.
    5) In the Nexus 10 Wifi Advanced Settings try selecting either 2.4 or 5 ghz as the frequency band and Uncheck WiFi optimization (this will eat up more battery).

    In my experience in the IT world it is almost always a checkbox or a setting in the router or the device that is just causing one or the other to have a fit.
    jludwig57 likes this.
  19. Chrizzl3

    Chrizzl3 Well-Known Member

    I had the same program installed and constantly had trouble with the market loading and constant network errors. Uninstalled it because i couldnt tell if it was working anyway, and haven't had a problem since. Will report back.

    THANKS!
  20. Chrizzl3

    Chrizzl3 Well-Known Member

    5) In the Nexus 10 Wifi Advanced Settings try selecting either 2.4 or 5 ghz as the frequency band and Uncheck WiFi optimization (this will eat up more battery)


    Just wondering, for your #5, why would UN checking WiFi optimization eat battery life? Doesn't it say it's supposed save battery? I unchecked as you suggested but still confused as to why
  21. mikeb33

    mikeb33 Well-Known Member

    It's me, the OP. I tried 2 Nexus 10s, a TF700T and Note 10.1. Mostly to see which one liked best. None really did any better than the other in terms wireless. It must be that my home office is a little to far from the router for a reliable connection. I ended up using an old router as an access point in my office and it works great, though if I move out to the family room, I need to disconnect from one router and connect to the other.

    After all the trials, I settled on the Nexus 10. I like the screen, the speed, the feel, and the standard micro USB connector. In fact when I had the Asus or Samsung and had them plugged in, the connector sticks straight down where you might want to set it in your lap. I like the Nexus connector on the top left side.

    Thanks for all the help.
  22. jludwig57

    jludwig57 Well-Known Member

    I did #5. I switched from auto to 5 ghz and it connected instantly. I was worried that my Nexus 10 wouldn't connect.
  23. mikeb33

    mikeb33 Well-Known Member

    5ghz has less range and less ability to penetrate walls than 2.4ghz so I don't see this for my solution or anybody on the edge of their wifi range.
    Glad it worked for you though.
    Wayne Margot likes this.
  24. jludwig57

    jludwig57 Well-Known Member

    The area where I am is relative small. Split levels and probably no more than 25 feet from my router. I thought I would throw it out there.
  25. tanware

    tanware Well-Known Member

    I have a 4,380 SQF 2 story home. It is 70'x32' per floor. My router is on the first floor from the right rear corner located at 40'x10'. everywhere in the house I get full bars wifi even in the basement. Outside on the deck I saw only one bar lost the one time I tried it, kind of cold out there right now in NJ...................

    Edit; my back yard is 125' wide by 175' deep. Off the deck, about 50', I loose about 1 bar. at the back fence, 175' from the house, I go to only 2 bars but speed test on the wan still shows apr. 18 mbs on my cable connection. This is about the same as I get inside the house. I haven't tried my laptop yet..........

Share This Page