New VZW Customers - Check Your 1st BillGeneral


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  1. Rutgerskid

    Rutgerskid Active Member This Topic's Starter

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    Not sure if this has been posted already, but I was charged activation on my phone, which I pre-ordered online. I shoot them over a quick e-mail, and already got a call back saying that they were going to credit my account.

    Just make sure to check!
     

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  2. Akitakoi

    Akitakoi Member

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    Yup I had to point that out to them also.
     
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  3. knowsomething

    knowsomething Active Member

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    also make sure you get your free 2gb card!
     
  4. benjamin_

    benjamin_ Active Member

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    Was there just no activation charge if you preordered?
     
  5. soleilvie

    soleilvie Well-Known Member

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    Wait, what? What is an activation charge? How much is it?
     
  6. 10splaya22

    10splaya22 Well-Known Member

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    If you are a new Verizon customer (ex. you had att or sprint before) then you have to pay a $35 activation fee when getting a new phone. If you are an existing customer then you don't have to pay. I don't know how it works if you get it offline though.
     
  7. tempur37

    tempur37 Member

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    It was on my bill. They gave me a credit no problem over the phone.
     
  8. jamor

    jamor Well-Known Member

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    This is the standard. If you were offered free activation you will get it.

    It can take 2 billing cycles to be removed/credited for some strange reason.
     
  9. Haelous

    Haelous Well-Known Member

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    I'm an existing customer and they hit me with an activation charge. It was weird. It showed a charge, a refund for it, and then another charge. The rep was saying there tend to be mistaken activation charges, but not that.

    It was credited ASAP for me according to my account balance on My Verizon.
     
  10. gavin77

    gavin77 Well-Known Member

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    Same thing happened with me.....had to call to get it taken off. Seems a bit shady to me that they offer free activation, then charge you for it anyway, knowing that a ton of people will not call in to get it removed, and will just pay their bill without questions. Hmmm....come on Verizon.....
     
  11. fortesquieu

    fortesquieu Well-Known Member

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    When did you guys purchase the phone? Did you guys pre-ordered and got it on the 29th?
     
  12. soleilvie

    soleilvie Well-Known Member

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    I see. Thanks. I am an existing customer though so hopefully there's no trouble.
     

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