New weird message when get voicemailSupport


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  1. AMZ

    AMZ Member This Topic's Starter

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    Sprint Hero on 1.5. A few days ago, I started getting, with each voicemail, a weird message popping up telling me to call some number to get the voicemail. In fact, I still get the regular voicemail on the phone so I don't need or want these messages. Any idea what is causing them and how to stop them?

    Apologies if this has been posted before; a search on "voicemail" turned up many pages of posts and I didn't have a good sense of how to narrow it.

    Thank you.
     

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  2. Kelmar

    Kelmar Done by choice VIP Member

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    Are you calling to get your VM or using Visual VM (aka VVM)?

    Is your mobile internet on at the time?
     
  3. AMZ

    AMZ Member This Topic's Starter

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    I don't call to get voicemail. I assume then it's VVM (it's a tape player-looking thing that lets me play, replay, etc.)

    My mobile internet is always on. I would doubt that this is due to mobile internet being used at the moment of a call, because I didn't get these messages until a week ago, after 5 months of using the phone. Does this answer your question sufficiently?
     
  4. Kelmar

    Kelmar Done by choice VIP Member

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    Yes, thank you for the details!

    Are you on the phone when you get the messages?



    If that's not the case, I'm not sure what to tell you. I keep my mobile internet off most of the time so it would almost be like comparing apples and oranges.
     
  5. chinkster

    chinkster Well-Known Member

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    i suppose this is the 9016 sms text message?
     
  6. AMZ

    AMZ Member This Topic's Starter

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    Yes, thank you. Now, if there were only a solution! I spent 1 1/2 hours on the phone with Sprint to no avail.
     
  7. JB in AZ

    JB in AZ VIP Member VIP Member

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    If you are using Handcent (available free in the market) for your messaging, you can block those 9016 texts.
     
  8. AMZ

    AMZ Member This Topic's Starter

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    Thanks, I'll try that. Appreciate your help.
     
  9. JB in AZ

    JB in AZ VIP Member VIP Member

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    You are welcome. Let us know how it goes. :)
     
  10. AMZ

    AMZ Member This Topic's Starter

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    It looks fine. It now appears that I didn't get those messages from the default SMS program but only from SMS Popup. When I disabled that, I didn't get them. So I don't get them from Handcent, even without doing any blocking. I don't get how that works, but in any event, it seems your advice solved my problem. Now if we can just get Sprint to educate their tech people on the issue.....
     

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