Nextbook Next6 Error


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  1. kishoremcp

    kishoremcp Member This Topic's Starter

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    Hi,
    I got a next book next 6. It is not working from the day 1 when it is given to me by my friend. It is not opening menu and when I press Home or back i am getting an error.

    The application open gesture lite has stopped unexpectedlyl. Please try again.

    I tried power off and restarting. nothing works. Pelase help me in fixing the issue.
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

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    Welcome to AF kishoremcp!
    I am sorry to hear of your issues but have you tried to factory reset?
    There may be a small port for something like a paperclip to insert to reset it:) (lower, right hand corner?)
     
  3. kishoremcp

    kishoremcp Member This Topic's Starter

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    Yes. I tried it in my way. But no go. Can any one tell me how to do it agian. I mean the exact procedure.. Please don't think otherwise. I am completely new to android. Hope some one can help me in fixing the issue.
     
  4. kishoremcp

    kishoremcp Member This Topic's Starter

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    Any help please
     
  5. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

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    So you have reset the device by way of the small hole in the device?
     
  6. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

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    Also moved your thread here:D
     
  7. kishoremcp

    kishoremcp Member This Topic's Starter

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    What should I do now? I tried resetting using the small hole as you said but no go. What is the next step? Please help
     
  8. kishoremcp

    kishoremcp Member This Topic's Starter

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    The below is the exact error
    The application open gesture lite has stopped unexpectedlyl. Please try again.
    (Processcom.hollowire.opengesturelite.mobile.android)

    Hope now it is easy for you to help me in fixing the issue.
     
  9. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

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  10. kishoremcp

    kishoremcp Member This Topic's Starter

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    Updating firmware will help or not? What if I try to root it and if you think that how do i do that. Please guide me. I cannot get it exchange because it is in India nowand my friend got it for me from USA. So, ......Please guide me.
     
  11. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

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    I would try to contact customer support from the link I posted.
    If you feel the need to root, I did find this if you want to persuse thru the thread:
    http://forum.xda-developers.com/showthread.php?t=1220296
    I am not familiar with your device, and I don't know if rooting will fix it:(
    However, I would strongly recommend contacting support first:)
     

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