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Nexus 7 slow internetSupport

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  1. Teflon_Tom

    Teflon_Tom Member

    Hi guys,

    Really hoping someone can help with an issue that has been bugging me for ages.

    Had my Nexus 7 for some while, and since pretty much day one, access to the internet (web browsing, Youtube etc) has been very slow. If I run SpeedTest, it reports pretty good connectivity (running it now shows ping 18ms; Download 39.04Mps; Upload 2.90 Mps), but actually using the 'net is quite painful. For example, if I use the widget for Pulse, all is well and it gets each article quite quickly, however, if I click the option "read more on the Web", I am then faced with a waite of 1 - 2 minutes or more while it downloads the web page. Youtube is equally frustrating: any video will take around a minute or more to load, but oddly, once loaded, it will play fine with no buffering. The same with Google Music - each track can take a while to load, but then plays fine.

    Strangely, once a particular web site has loaded, internal links within the site will normally load quickly without any problems, but click on an external link and it's back to the waiting game again.

    In all other respects, the tablet runs fine:- all apps load quickly with no apparent issues.

    Any ideas in where I should be looking? (I have tried deleting cache; safe mode etc),



  2. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Welcome to AF Teflon_Tom! :)

    Do all other devices on your wireless network work well? What browser are you using?

    What about access to the Play store? Is that slow too?

    Maybe head to the WiFi menu and look at a static IP or using an alternative DNS Server?
    dan330 likes this.
  3. Teflon_Tom

    Teflon_Tom Member


    Thanks for the quick response. Other devices seem to work ok (iPod touch, phone, bluray player). Initial access to Play store is slow, but once loaded, searching etc within the store is ok. I have swapped to a static IP address with no improvement.

    An alternative DNS sounds worth a try, but I can't see how to set that on the Nexus 7. I'm off to Google to have a quick search, but any suggestions would be appreciated.


  4. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Head to Settings -> WiFi -> Long Press your current connection -> Modify -> Advanced.

    That should sort give you the advanced settings where you can mess about with DNS etc.
  5. Teflon_Tom

    Teflon_Tom Member

    Just tried that. When I deleted the current DNS entries, it automatically suggested some alternate settings ( and I saved these and ........ It's a hundred times better!!:D:D

    Many thanks for your help. I can't believe I've put up with the issue for so long when the solution was so simple. Mind you, I can't understand why the old DNS settings worked so poor as, after checking, they are the ones my main PC uses, and they work fine on that. :hmmmm:

    Anyhow, problem seems to be solved, so thanks once again.


  6. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Happy to help, glad you're sorted! :)

    The 8.8.*.* are Googles own DNS servers so that's why they were suggested automatically. Odd the others you had were problematic, but as long as you're sorted now, it's all good.
  7. Teflon_Tom

    Teflon_Tom Member

    Just to follow up on this (for no real reason other than how pleased I am :).) It's now 2 days later and internet access is still buzzing along nicely. My Nexus 7 really does feel like a new tablet - I'm well chuffed. :D

    Thanks once again to El Presidente.
  8. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

  9. John Bean

    John Bean Happy Wanderer

    Hi Cliff, glad you got the answer you needed. I just wanted to say how envious I am of your Speedtest results - here are mine from home (with yours in brackets):

    3.08Mb/s (39.04), 0.37Mb/s (2.90), 49ms (18).

    Near enough an order of magnitude difference, but coming from a time when 300 baud acoustic couplers were state of the art for "mobile" data I can live with it :)

    Incidentally Goggle's DNS is very good, far better (faster) than any IP DNS I've used, like BT for example. It's worth pointing out that if you set the 8.8.*.* addresses as default in your router than anything that connects to it - your Nexus 7 say - will use it by default without having to do any special setup on each individual device.
  10. Teflon_Tom

    Teflon_Tom Member

    Oops - just seen this. Not ignoring you , honest. :)

    Your right - my speed results are pretty good. It made the slow browsing experience all the more frustrating. Daft to think that I put up with it for so long before posting here. I'm off now to have a look at my router settings - thanks for the tip!


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