First of all let me say, Google should REALLY think long and hard about selling this phone in stores. If it were available in stores the problem that i'm having would not exist. I'm a G1 user, love Android. I feel that it combines the functionality of WinMo with the touch-friendliness of iPhone. Now when I first saw pics of the N1 on Phonedog in October when it was known as the Dragon I knew i wanted it. My wife got sick of me talking about this phone and me praying that it comes to TMo. Then, one Saturday TMoNews announced on Twitter that "THE Google phone" was gonna be released on TMo. I click on the link to see what it looks like, and lo and behold, its the same phone that PhoneDog had posted about! SWEET! Fast forward to 2 weeks ago, when I'm finally ready to pull the trigger on that N1 purchase. Wifey hears me talking about it so much she decides to order one also. We order separate on a Friday; she orders just the phone, while i order the phone plus the dock. We get confirmation that the phones will be delivered the following Tuesday. Wife takes off of work since her job has more flexible hours. While I'm at work she texts me when the packages are delivered. Now any fellow phone freak knows what the anticipation feels like. The rest of the day at work I'm on cloud 9, thinking about my N1 waiting for me at home. She opened hers but didn't set it up until I got home. I walk in the door and she hands me the package and I proceed to open it. THERE'S NOTHING IN IT BUT THE DOCK!!! Her order is correct though. I immediately get on the phone with FedEx and Google and file a claim. The package wasn't tampered with so I'm sure it was a warehouse error. Plus, the invoice has just the dock listed under ITEMS but the MERCHANDISE TOTAL is what I actually paid; phone + dock. 3 days later Google emails me back telling me that they are conducting a thorough investigation to see what happened and it would be another 7 business days before they update me. I call them back and tell the tech that if they would only look at the invoice that i received they would see that the phone was never shipped, it shouldn't take 7 days to send me my phone or refund my money so I can order another. The 3rd support person I talked to finally seemed like he understood what I was saying and took the issue to his supervisor. So maybe that will speed up the process. This whole thing almost makes me not even want the phone anymore. The irony of all of this is that my wife didn't even want the phone; she just got one because of how much I talked about it, but she got hers before i got mine . So now i get to watch her with her N1 while i wait for Google to get their *ish* straight. Well, the purpose of this thread is for others to post their horror stories (i KNOW their are others) dealing with the whole "Google Store" ordering/shipping process.