Nexus S Power button and auto sleep wake problemSupport

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  1. mjschmidt

    mjschmidt Well-Known Member

    My nexus s is giving me trouble. While phone is on, keeps waking and sleeping on its own randomly like the power button is being pressed.

    If i try to press the power button myself to put it to sleep sometimes it brings up the power off menu instead (as if I've held it), and the rest of the time it does nothing. If i do try to hold the power button to get the power off menu, nothing happens. If i manage to get the power off menu and press Power Off, it starts to power off and then hangs. I have to remove the battery to power off. If i put the battery back in, it automatically turns on.

    When it does go to sleep, pressing the power button won't wake it. Tapping or jarring it near the power button will sometimes work.

    It's as if the power button is stuck where it connects to the board and it can't be unstuck to return to normal functioning.

    A Google search find other people having a similar problem, and apparently it is an issue that the Power Button wears out after a while. I've seen an app called "Fix broken power button" recommended, and I tried it, but it didn't really solve my problem. It does let you wake the phone with the volume key, and put it to sleep with a widget, but it doesn't solve the problem of the phone constantly going to sleep and waking on its own (sometimes "flickering" every few seconds between the two).

    Anyone else have this issue?

  2. bfksc

    bfksc Well-Known Member

    It is possible that the switch is worn out on your device. It certainly sounds like a worn contact switch issue.

    I've had my Nexus S for about a year and a half and no issues. However, I don't constantly press the Power button to turn off the screen - I usually just use it to wake the phone, then use it, and let the screen turn off (sleep) by itself. So perhaps mine simply hasn't worn out yet.
  3. mjschmidt

    mjschmidt Well-Known Member

    Whoops... forgot I started this thread.

    I found a thread on XDA with the same problem, and a number of people said they fixed by opening up the phone, cleaning out dust and dirt, and reseating the button.

    I did this, and now my power button is working fine again. (There are 6 very small screws, be careful you don't strip them, and remember, doing this would likely void your warranty if you still have one).
  4. chrlswltrs

    chrlswltrs Well-Known Member

    Yeah, I need to try cleaning my wife's soon. Her power button is giving her tons of problems. Problem is she just keeps telling me she is just going to deal with it until the new nexus phones come out (we are both getting new ones on launch day).
  5. mjschmidt

    mjschmidt Well-Known Member

    Well, only took me about 15 minutes to do, and I'm glad I did because it was so bad I thought I needed a new phone!

    Just do it while she's sleeping. ;-)

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