Help No 4G

[DDJKR]

Hi all, I wondered if anybody may be able to help. I lost my original S5 which I got from Tesco Mobile but it always had 4G unless the signal was weak in some areas, now I have a new S5 with a new 4G sim which I had to get unblocked and it is the same number and all I am getting now is H or H+ even though I am always in the same areas where I was previously getting 4G. Has anybody had the same problem or does anybody know what the problem may be?

I will add that Tesco are sending a new sim for me but any help will be appreciated. Tesco also use O2 for the network.

 

[systemofadown]

Go into settings - more networks - mobile networks - network mode. See if you need to check LTE

 

[DDJKR]

It is checked yes, sorry I should have mentioned that bit

 

[systemofadown]

Hmmmm. That is strange. I hope someone can figure this out for you

 

[DDJKR]

Thanks, so do I, its really peeing me off lol

 

[mikedt]

Where did you get the S5 from? Was that supplied by Tesco Mobile, O2, etc. or somewhere else?

May help if you report back what version of the S5 you've actually got.
http://androidforums.com/threads/35-galaxy-s5-models-know-yours.892162/
There's thirty-five S5 models to chose from.

 

[DDJKR]

I have the SM-G900F. My first phone was from Tesco Mobile themselves but my new phone was from my insurance which is with my bank.

 

[mikedt]

Yeh, that's a generic model for UK, EU, Middle East, SE Asia, Africa, etc. It should work then for 4G with Tesco Mobile. Have you got or can borrow another 4G SIM you could try that's with a different network, and if that doesn't give 4G, could even be the phone is duff. They're sending you a replacement SIM anyway, but if the phone's 4G doesn't work, that won't work either.

 

[DDJKR]

I'm sure the missus has 4G but if not a mate at work has 4G, my brother in law is in the same boat and he is with O2, the actual network provider.