No data connection / no out going textsSupport

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  1. pablo1129

    pablo1129 New Member

    I contacted T-Mobile live chat and the representative had me take out my sim card while she reset something on their end. After that I could access the web and text for a full 15 minutes without it going back to no connection or outgoing texts. I reverted back to gingerbread it did not help, I did a hard reset it did not help.

    By the way the internet is a 4g data plan not Wi-fi

  2. Atma

    Atma Well-Known Member

    Hi Pablo :hello: Welcome to AF.

    Read this doc and verify your apn settings are correct.

    I Don't really know why you would lose connection. How long has this been happening? Are you in an area where you get a good connection? Is it possible to get a warranty replacement on your phone?
  3. pablo1129

    pablo1129 New Member

    The apn doc did not help. It has been happening for a couple of days now, maybe longer. Yes I live in an area with a good connection. I have not checked the warranty on it yet.

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