Support No Firmware/Software Update Issues

Discussion in 'Android Devices' started by ebaum, Oct 8, 2010.

  1. ebaum

    ebaum Member
    15

    Oct 8, 2010
    12
    0
    15
    Computer programmer
    Chicago
    After installing the update from 2.1 to 2.1-1 last week, I am now unable to use a few features of my Captivate. When I run the software update "check for update" option, the phone attempts to connect to the AT&T server for an update and I always receive the "Communication failed, unable to connect to AT&T server" message after about 30 seconds. Similarly, I just tried the "Resume update" feature and was instantly greeted with a "No Firmware" message.

    I am new to the whole smartphone thing and don't know what to do next. What does this mean? Am I screwed?!
     

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  2. Cuerbo

    Cuerbo Well-Known Member
    38

    Jul 20, 2010
    302
    20
    38
    Check the forum, I've seen threads about this issue "Communication failed, unable to connect to AT&T server" in the past.
     
  3. davestarcher

    davestarcher Member
    15

    Jul 30, 2010
    12
    0
    15
    I followed the instructions at the linked pages here to correct the Unable to Communicate error and now I am able to get my phone to connect to AT&T to check for updates. But it still shows the No Firmware message if I tap the Resume Update button. It appears that the previous update was successful but my phone still has the Resume Update button. I have Firmware version2.1 update1, Baseband version I897UCJH7, Kernel version 2.6.29 jetaek.lee@sep-11 #2, Build number ECLAIR.UCJH7
     
  4. sremick

    sremick Well-Known Member
    163

    Jun 18, 2010
    2,521
    356
    163
    IT Admin
    USA
    JH7 is the latest update available. There's nothing newer yet.
     

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