Support NO Google playstore in HD

Discussion in 'Android Devices' started by praveen051, Jan 21, 2013.

  1. praveen051

    praveen051 Member
    6

    Jan 21, 2013
    7
    1
    6
    Hi,
    I recently purchased a HTC Desire HD from Ebay. I found that I am unable to use HTC Hub on it. When I tried to install it online, I was asked to sign in throught google. When I signed in through gmail, there was some other problem, mentioning that google play store did not come installed with my mobile etc.etc., I dont know what to do.Even my seller is not responding.Other problems with the phone..
    1. Screen does not lock at all.
    2. Personalize option in setting is non functional. whenever i click on personlaize, it goes to home screen.
    3. HTC likes also does not open..

    Can anyone help me on this.

    Thanks
    Praveen.
     

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  2. ral

    ral Well-Known Member
    223

    Can you go to Settings > About Phone > Software Information and tell us what is written there?

    Lets see what we are dealing with.
     
    D-U-R-X likes this.
  3. BrutalUK

    BrutalUK Well-Known Member
    53

    Jul 25, 2011
    280
    92
    53
    Male
    Gloucestershire
    Sounds like it maybe rooted!
     
  4. praveen051

    praveen051 Member
    6

    Jan 21, 2013
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    @ral Can you go to Settings > About Phone > Software Information and tell us what is written there?

    Lets see what we are dealing with.


    Android Version 2.3.3

    HTC Sense version 2.1

    Baseband Version 12.56.60.25P_26.10.04.03_M

    Kernel Version
    2.6.35.10-g35e009f
    htc-kernel@and18-2#1
    Sat Aug 13 02:49:08 CST 2011

    Build number
    2.54.997.0 CL139126 test-keys

    Software number
    2.54.997.0

    Browser version
    WebKit/533.1
     
    ral likes this.
  5. Mehta23

    Mehta23 Well-Known Member
    173

    To get the Google Play Store, simply open up the market app.

    You may need to sign into a google account if you haven't done so already
     
    ral likes this.
  6. ral

    ral Well-Known Member
    223

    Yup, Metha is correct. You are on an older version of HTC's ROM for the DHD, so it probably is still called the Android Marker on your device. But it should update itself.

    You may also want to check if a software update is available for your device. The latest official release for your phone is Android 2.3.5 and Sense 3.0. Some regional phones apparently do not have an official Android 2.3.5/Sense 3.0. Well, at least one user reported that in the past.
     
  7. praveen051

    praveen051 Member
    6

    Jan 21, 2013
    7
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    @Mehta23 To get the Google Play Store, simply open up the market app.

    You may need to sign into a google account if you haven't done so already


    I tried logging in through my google account. but it is not accepting. Eventhough I can check my mails and all in gmail, it is not accepting for playstore application.
     
  8. praveen051

    praveen051 Member
    6

    Jan 21, 2013
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    let me know how can I update the andriod to 2.3.5
     
  9. ral

    ral Well-Known Member
    223

    Do you have an app called Android Market?

    To check for updates:

    Settings > About Phone > Software Updates > Check for updates

    Maybe we should do a factory reset first though:

    Settings > Storage > Factory data reset
     
    Mehta23 likes this.
  10. praveen051

    praveen051 Member
    6

    Jan 21, 2013
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    I do not have the app called android market.
    Even after doing factory reset, I m unable to get it.
     
  11. praveen051

    praveen051 Member
    6

    Jan 21, 2013
    7
    1
    6
    I m really worried, whether I have done a right thing by purchasing my mobile on ebay.
     
  12. Harry2

    Harry2 Well-Known Member
    323

    Jun 3, 2010
    5,186
    1,347
    323
    Black Forest
  13. praveen051

    praveen051 Member
    6

    Jan 21, 2013
    7
    1
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    Thanks everybody. I got to know that my phone was rooted. I got the software reloaded with latest version 2.3.5.My phone is working fine now.
     

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