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No option for software updatesSupport

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  1. krazyts

    krazyts Member

    Hey guys i just got a new HTC Desire hd and iv been told by many ppl to update my software.
    When i went to Settings\about phone There is no software update option.
    the only thing i see is Network, phone identity, battery, hardware info, software info and legal info.

    Please help me out as im quite lost.

    Sofware info is
    htc sense 3.0
    software number is 1.28.401.1

  2. D-U-R-X

    D-U-R-X turbo drinker Moderator

    Hello and welcome to the forums Krazyts - thanks for joining!! :)

    It could be that you are as up to date as you can be... where abouts in the world are you? Who is your network provider? Are you branded/unbranded?
  3. ral

    ral Well-Known Member

    It should be where the OP is looking for it:

    Settings ---> About Phone ---> Software Updates

    It has an option to check software now, and also for scheduled checks according to the schedule of the server. It is visible even if your software is up to date.

    Really odd.
  4. andy_3_913

    andy_3_913 Well-Known Member

    yep. odd.

    only time i've seen that is when rooted and using a different rom
  5. D-U-R-X

    D-U-R-X turbo drinker Moderator

    I agree that it's odd guys :)

    Correct, that's where it should be... I think though, from speaking to Scotty, the Sense 3.0 update hasn't rolled out for the DHD in the USA (why I've asked where the OP is from) :)

    I think the way that custom ROM's work means that you shouldn't see updates (if you do you're best not accepting them, as they can do more harm that good :)
  6. krazyts

    krazyts Member

    Thanks so much for helping me out guys, i really appreciate it. :) Im from Karachi, Pakistan and when i bought my phone, the guys at the shop told me it is already up to date. However, some friends having the same phone have told me to update it. There is no option for the software update in the about phone section.

    Im just hoping iv not been scammed but it definitely is an htc desire hd i just think the software on it has some issues. is there anyway to check that out?
  7. krazyts

    krazyts Member

    D-U-R-X Im not totally sure about what you mean when u say branded or unbranded and my mobile network is Telenor but since we dont have 3G in Pakistan (totally bummer) i just use edge occasionally but im always around wifi devices.
  8. krazyts

    krazyts Member

    And if its any help, when i connect my device through the HTC Sync, the Current System Firmware is goapk_1.28.401.1. This is all gibberish to me though :)
  9. D-U-R-X

    D-U-R-X turbo drinker Moderator

    When you turn your phone on, does it have a screen with your network providers name on it? Does the phone have any pre-installed network related apps? If yes, then your phone would be carrier branded, else it could be unbranded (as if you had bought it direct from HTC).

    Currently in work and I only check in sporadically... will try and answer your other questions later! :)
  10. krazyts

    krazyts Member

    @ D-U-R-X

    when i turn it on it just has the htc quality brilliant logo and then the phone starts up. one of my friends suggested that it could be a rom installed which has some kind of bug on it but once again... im lost :)
  11. ral

    ral Well-Known Member

    Every Sense ROM I have installed has the Software Update page in the settings, even Custom ROM's where it is non-functional. I think it is more likely that it is a carrier modification.

    As you are running Sense 3.0 and Android 2.3.3 an official update to Android 2.3.5 is not a big deal really. Actually, I was not to happy about the last update I got in December 2011, and preferred the previous version. It was more resource hungry so I had to cut down on the number of widgets I used, as keeping my previous configuration resulted in my widgets reloading too often.

    If you want an update to Android 2.3.5 maybe I could interest you in Android Revolution HD 6.3.3 or if you want to try something very different, how about Ice Cold Sandwich 8.6.1 (Android 4.0.4) :)
  12. ANM8

    ANM8 Well-Known Member

    I`m an ex HTC owner (DHD), Now have a Galaxy S3, I had the same issue on my 1st GS3 handset (missing update option) it turned out Orange Branded handsets in the UK have this option disabled (no idea why..!!)
    I returned my first phone and got an unbranded replacement with no missing options..!!!
    maybe this is the case with the phone you have..?
    Merlin23 and ral like this.
  13. krazyts

    krazyts Member

    Thanks so much, i guess this could be the reason, i guess il have to take my phone back as well... crap that would mean reinstalling everything and re-setting up all my contacts....
  14. krazyts

    krazyts Member

    Oh and Congrats no the S3 :) i hear it truely is made for humans :) a bit too out of my range for now... plus in my coutnry roaming with an S3 is like inviting death over for a tea party :)
  15. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Where did you buy that if you don't mind me asking? Sense 3.0 didn't appear on the DHD until Android version 2.3.5. 2.3.3 was Sense 2.1 iirc. I wonder if that's a real DHD or a clone?

    The software number is also strange, if there's no network logo and you're unbranded, the format would be x.xx.405.x. 1.28.401.1 correlates to the Desire S.

    If you download CID Getter from the market, run it and look for [ro.product.model], [ro.product.name] & [ro.product.manufacturer], are they HTC Desire HD, Ace, & HTC?
    andy_3_913, ral and D-U-R-X like this.

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