no phone service, no 3G


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  1. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    ever since i woke up yesterday morning, my droid has constantly been switching between the phone not working and the 3g radio not working. when the phone is not working, it will show full coverage until i try to press call. as soon as i hit that button, the signal strength drops to 0 and it will not dial out. when someone else tries to call me, it rings for them on the phone they are calling from but my droid does nothing at all. the really strange thing is that while phone calls cannot be made or received, SMS and 3g coverage work fine. however, for a few hours yesterday, and again this morning, i could make and receive calls but my 3g radio would not work. not only could i not connect to the internet, there was no icon on the taskbar for it at all. at this point, SMS and phone calls would work fine but i have 0 internet/e-mail access unless i connect to wi-fi. i spent over an hour on the phone with Verizon yesterday, to no avail. anyone know what this could be? i have tried the obvious stuff (battery pulls, turning the network/data/wi-fi on&off, updating roaming capabilities, etc.) but if anyone could provide any other suggestions, i would be very grateful!
     

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  2. Jedii

    Jedii Well-Known Member

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    have you recently done a factory reset? Im not saying to do one, im asking if you have already done one? im trying to pinpoint when your problem started.
     
  3. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    nope, haven't tried that yet. i talked to VZW again today and they are sending me a refurb, but with all the issues i have heard about them lately, i would much rather get this one working.
     
  4. Jedii

    Jedii Well-Known Member

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    Manually program your phone. You'll need your MDN, MIN, and SID (verizon can provide that for you just call them)

    Follow these steps:

    1. Dial ##7764726 (##program)
    2. SPC password is 000000
    3. User activation
    4. Enter MIN, MDN, and SID
    5. Click done
    6. Click home
    7. Phone will restart.

    Let me know if that works.
     
  5. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    this is one of the steps i took with verizon on the phone yesterday. she had me manually change the SID, but it did not solve the problem.
     
  6. Jedii

    Jedii Well-Known Member

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    Hmm. Do this. Go to Settings, About phone, and tell me what your baseband is.
     
  7. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    c_01.43.01p
     
  8. Jedii

    Jedii Well-Known Member

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    You have the most current baseband. Dont know what else to tell you other than a full system wipe.
     
  9. JYo

    JYo Active Member

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    This happened to me about a month ago. No signal, no 3G, then I'd get it to work for a little while and think it was ok...Went into verizon store, tried everything you've done, nothing. They sent me a new phone. Same problem. I finally talked to someone at verizon that said they'd send some signal to a tower.... Whatever it was, it worked.
     
  10. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    how much info will i lose by doing a full system wipe? i know my e-mails/contacts will be backed up by my gmail account, but what about apps/homescreen layout/system settings/etc?? i can't be any more effort than what i am going to have to do to switch to the refurb so i may just give it a shot.
     
  11. Jedii

    Jedii Well-Known Member

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    Driving and typing so forgive my spelling. You will lose everything. All media on your SD is safe. It takes your phone back to factory settings. This could easily fix your problem.
     
  12. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    trying it now.... *fingers crossed*
     
  13. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    well that was a huge mistake... it obviously did not fix the problem and now i can't even sign in to my g-mail account to get my contacts back. wi-fi doesn't like my linksys router either so now i am stuck with no phone, internet, or even contacts until monday.
     
  14. Jedii

    Jedii Well-Known Member

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    Don't panic. Now try manually programming again.
     
  15. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    stealing the neighbor's wi-fi worked to update my contacts, astro file manager was awesome for backing up all my apps. phone is working now but still no 3g access. :(
     
  16. Jedii

    Jedii Well-Known Member

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    Well. I'm sorry. I tried all I know. Sorry I couldn't resolve it for you. But I'm going to bed for now. Hopefully your night goes better than your day has.
     
    SolidOrange likes this.
  17. SolidOrange

    SolidOrange Well-Known Member This Topic's Starter

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    it's all good, thanks for the help. i just hope i get a decent refurb and don't have to get on the replacement merry-go-round that alot of people seem to have issues with.
     

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