No SIM Card ProblemSupport


  1. kpjenk21

    kpjenk21 New Member

    Bought my One X + a little over a week ago, and have had the same issues. Randomly no signal with the SIM card icon with exclamation point next to it. After rebooting it fixes it, but still happens at least once a day. I'm guessing it's bad contacts between the gold contact points. I've read elsewhere you can shim by layering scotch tape on top of SIM card (opposite side of gold contacts) and that helps it have a better contact with contacts in the phone, however I haven't done this and don't plan on it because i'd rather not screw something up. If customer support cannot help, I'll try to wait it out until the company or someone else comes up with a better fix. still glad i jumped off the iphone bandwagon for this though! :)

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  2. wendyld

    wendyld New Member

    My husband and I recently bought One X+ 's and we both have this problem several times per day. I have already had the SIM replaced and this has not corrected the issue.
  3. 1500cc

    1500cc Well-Known Member

    I've got the issue too, but it only happens once a week or so (or at least that's all I notice it). I called my carrier's tech support and they pushed some kind of update to my SIM card, but it didn't fix it. I've also heard of the shimming fix, but no way I'm doing some kind of ghetto fix on a brand new phone and hoping for the best. This is their problem. I'm taking it in tomorrow and getting them to fix it or give me a new one. Not that it's a real hassle for me at this point, but might as well get it fixed sooner than later 'cause I'm sure it won't fix itself.
  4. gnosisjunky

    gnosisjunky Well-Known Member

    I had the same problem on my AT&T hox+ but I went and got a new SIM and it did actually fix the issue. I don't know what the chances are that you got two bad sims, I doubt it but wanted to add to the pool of knowledge on this.
  5. 1500cc

    1500cc Well-Known Member

    So I went in today and they gave me a new SIM card. I'll report back on how it goes.
  6. 1500cc

    1500cc Well-Known Member

    That was quick ... got the SIM card error again this morning. I guess it's time for a new phone :(
  7. AndrizzleHD

    AndrizzleHD Well-Known Member

    I have had this issue for a couple of weeks now...AT&T HOX+ for me. At first it seemed to be happening when I had my phone in my pocket while running/playing sports. But then it started happening when my phone was sitting idle on a table surface. Sometimes switching airplane mode on/off will bring back the sim/signal, while other times I need to restart/shut down the phone. I'll be taking it in when I get a chance.
  8. gnosisjunky

    gnosisjunky Well-Known Member

    That's a bummer :( I still haven't had the error since replacing the SIM. Hope you guys are able to get this fixed.
  9. 1500cc

    1500cc Well-Known Member

    Update: I took my phone back, they sent it off to HTC for repair. I got it back in 7 days, all they said was that they flashed something on it. But it's been 4 days and I haven't seen the error come back so far.
  10. Growler74

    Growler74 New Member

    Damn!

    I appear to be having the same issue. Happens maybe once every two days. I was hoping it was just the SIM card and I was just going to grab a new one.

    This changes everything. I hate taking back to htc for repair... the first thing they do is factory reset everything and it takes me days to get everything back the way I like it (+ you lose your progress in games etc that can no longer be backed up in jelly bean)

    Bugger!
  11. RigelX

    RigelX Well-Known Member

    It's happened to me as well. The first time was a few weeks ago and rebooting seemed to fix it. Saturday, it happened three times. I pulled out the SIM card and reseated it. Been okay since then. I really hope I don't' have to send it off. My Mom got the HOX+ at the same time as me (two months ago) and hasn't had any problems so far {crosses fingers}.
  12. 1500cc

    1500cc Well-Known Member

    Update to my previous update ... since getting it back from repair, it's happened about twice. Gonna live with it for now, but if it's still happening as I get close to the end of the warranty period (or if it just gets worse), then it's going back again.
  13. adders21

    adders21 Well-Known Member

    Hi All,
    I had a very similar problem. I didn't notice it was happening untill I activated the sim lock feature. I would keep coming back to my phone and finding the sim locked out so the phone must have been dropping connection with hte sim and then finding it again.
    i tried doing a factory reset and then a new sim card but still had the same problem.
    Then as a last resort I vigorously extracted and re-inserted the sim, not taking it off the tray, using the pin thingy about 10 or 20 times.
    Fingers crossed since doing this I have had no problems which is about 3 weeks now.
  14. txag11

    txag11 New Member

    How prevalent is this issue? I really like the One X+ and want to go over to android after jumping from Iphone to Windows 8. I like both the One X+ and the galaxy s3, but the One X+ feels better in my hand. However, if this is a widespread issue then I'll have to go with the S3.
  15. Joelzinho

    Joelzinho Well-Known Member

    It happened early on to my HTC One X+, about once every few days. Initially, I would restart my phone, which took a minute or two, so it became somewhat annoying.

    As a result, I tried simply putting it into Airplane mode whenere it happened, as it was much quicker workaround. The Airplane mode work around was much more manageable and speedier, so I was satisfied. However, after having done this a handful of times, it has stopped occurring all together.

    I haven't had the "No Sim card" issue now for about a month now since using Airplane mode workaround.
  16. WA_Bob

    WA_Bob VIP Member VIP Member

    Hmmm..... This happens to me randomly with no clear pattern, but not really enough to be a noticeable problem to me. I guess I should keep an eye on it. :confused:
  17. thowe21

    thowe21 Active Member

    This a known issue with this phone as well as the X and XL. Just a bad engineering job by HTC on the hardware side, but other than that I love this phone!!

    The easy fix (and this all over the web, you can google it) is to take some tape or in my case a couple of stickers and apply them to the back of the SIM card (opposite the contacts). This will give the SIM card a tighter fit inside the tray. Within a couple days of getting of my new One X+ I was getting multiple error messages about 3 times a day. Since I've put the extra sticker padding I haven't had one error since.
    RigelX likes this.
  18. RigelX

    RigelX Well-Known Member


    That's excellent advice!
    Since I re-seated my card, it went a long time doing fine, but lately has started up again...only occasionally and very randomly.
  19. dalton4life

    dalton4life Member

    I had the same thing going on. I had the phone replaced due to a cracked screen and no longer had the no SIM card issue. So at least in my case the problem was with the phone and not the SIM card.
  20. AndrizzleHD

    AndrizzleHD Well-Known Member

    I did this with my HTC One X after attempting to send it in. I cut a small piece of office tape (the see-thru stuff), and covered the whole sim card, except the circuit part of course. It actually worked! Now as for my HOX+, since posting here it has not repeated the issue. I am not sure what gives but obviously happy the phone is working.
  21. Elefantes

    Elefantes Active Member

    I had the "no SIM card detected" issue at least 16 times today - I'm really not kidding. Usually it would happen once or twice in a week. But today was the jackpot. I walked into an AT&T store and had the issue 4 more times before I was seen. Got a brand new replacement after fussing a bit. Hopefully this one doesn't continue to have that issue. ugh.
  22. freeperjim

    freeperjim Member

    How is the SIM card accessed?
  23. nicka3200

    nicka3200 Well-Known Member

    Using the supplied tool (or a paper clip) to open the sim drawer.
  24. RigelX

    RigelX Well-Known Member

    I was at work when I finally tried the tape-fix and didn't have my tool.
    All the paper clips I found were too big to fit in the hole.
    What worked, though, was a standard-sized staple. I just straightened one of the "legs" and it fit perfectly.
    nicka3200 likes this.
  25. jontalotta

    jontalotta New Member

    The tape fix works. I had the SIM error at least once a day for the first month I owned the phone. Put one small piece of scotch tape on the SIM a month ago and haven't had the error since.
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