I have now seen a related problem on two third party apps....neither seem to be able to "see" contact information stored as "phone" contacts. My set-up: T-Mobile HTC Desire, using HTC Sync to sync contacts and calendar with Outlook on the desktop. Due to the limited functionality of the Google online offerings, I prefer to sync to Outlook. The handset shows all my contacts as "phone" contacts and all works well. However, both BetterCut (1) and K-9 Mail (2) show issues with this: (1) BetterCut will not make a shortcut to call or to text a contact. It claims that it can't find any contacts. (2) K-9 Mail will not look up contact email addresses when you start to type in the To: field of an email. I have then created a "Mr Bob Test" contact and stored it as a Google contact and this IS seen by both BetterCut and K-9 Mail. I can only assume that it is either an Android or a HTC Sense thing, but I don't quite know what to do next. Neither developer of the above two apps seem to reply to emails. Is anyone able to test this for me and if using either of the above apps, create a "phone" contact and see if you can set a direct dial or text using BetterCut, or if the email address appears as a look up in K-9 Mail?