Not a good start!Support


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  1. Unleashed

    Unleashed Member This Topic's Starter

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    Hi there,

    I'm currently stuck at the startup stage of my G1.

    I have a gmail account - but it says there is trouble communicating with the Google servers when I try and log in on the phone.

    Do I have to do something before this?

    Many thanks,

    Mike
     

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  2. Ageless Stranger

    Ageless Stranger Well-Known Member

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    Perhaps your data account hasn't been activated yet, give TMobile a call and ask why your data account isn't active. They should be able to have it up and running within an hour.
     
  3. justjimjpc

    justjimjpc Premium Member VIP Member

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    AGELESS Is right .... TMO may have to remove you from the network and then re-authorize your sim on the network and make sure your data account is listed as active.
     
  4. Unleashed

    Unleashed Member This Topic's Starter

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    Thanks guys.

    I've now got it set up.

    The only problem is -- I have a text message from T-Mobile saying I'm about to run out of credit, and may encounter problems ... but I purchased the phone on contract.

    I was able to check my email initially, but after reading this text, I can no longer use the internet.

    Is this something that will be ironed out, say, in the next hour as it all gets settled down? Or will I need to get in touch with them again?
     
  5. justjimjpc

    justjimjpc Premium Member VIP Member

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    dial #611# and speak to tech support ... they may give you an 800 number to call ....so the cell can be free for trouble-shooting ....

    This is surely something that TMO techies need to handle ..
     

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