Not able to send or receive MMS


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  1. Aneubis

    Aneubis New Member This Topic's Starter

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    I'm on Sprint and I don't understand why I can't send or receive pictures through a text. I don't get any error message but the people I send a picture to never receive it and when someone sends me a picture in a text I never receive it. I cut the resolution on my phone down to 1mb but it didn't help. Any ideas?
     

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  2. mbell75

    mbell75 Banned

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    Download Handcent.
     
  3. V425

    V425 Well-Known Member

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    If you go to the sprint picture mail website then you can view all of the pictures people have sent you, I have the problem of receiving them but they won't download so I use this workaround or mostly I tell people to send pics to my gmail
     
  4. kdh77

    kdh77 Active Member

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    I'm having a similar problem myself, I can receive an mms just fine, but people never receive the ones i send. I'm using Handcent and stock ROM.
     
  5. zoiko

    zoiko VIP Member VIP Member

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    My Hero is stock the way it came with just the firmware update I did a couple months ago, It had been working fine but since a few days ago I cannot send a text mess with a pic attached.

    Thanks for any tips...
     
  6. Belwar

    Belwar Member

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    Don't bother to call, email, or contact Sprint. I had a voicemail promising the update on the 23rd. When that didn't happen I called and got told it was a problem with the "htc" network, which dosen't exist. Then I got the same answer from Executive services, who balked at the concept of excanging my hero for any other phone that would allow me to use the mms I'm paying for. Handcent worked for a day or so then it stopped too. They are going to tell you to master reset your phone, which is not a solution or a bandaid it's their way of saying we don't know go get lost.
     
  7. Arty

    Arty Active Member

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    In spite of the previous post, you may want to call customer support and tell them. When this happened, they had to disconnect my line and reconnect it. Two times now. But it worked like a charm both times. Just make sure to call on a different phone than your Hero.

    Also, just for kicks and giggles, check to see if your software is up to date, because 1.5.2 was supposed to fix it, or so I thought.


    If you need anymore help, let us know....


    Good luck!
     
  8. zoiko

    zoiko VIP Member VIP Member

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    I will call in the morning... Thanks
     
  9. V425

    V425 Well-Known Member

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    Do you get an error message that you can't send/attach it? or do they just never receive it?
     
  10. V425

    V425 Well-Known Member

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    If your problem with receiving pictures is getting the useless "download" button, this is a known problem that has been affecting lots of Heros for months. Hard resetting is a temporary fix that is not worth it in my opinion. You will have to tell people to text the pics to your email or use the sprint picture mail website to view them until an update is released (rumored for April 9th although past rumors haven't been true)
     
  11. zoiko

    zoiko VIP Member VIP Member

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    it goes out like normal but the receiving person does not get anything... not even the text and a few hrs later I get a notice that it did not go.
     
  12. NoNeck

    NoNeck Well-Known Member

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    I have been getting the error message that the MMS couldnt be downloaded for awhile now, but just recently I am not getting any MMS. The only way i knew was because the person that sent me a MMS called to see if I got it. When i checked online, there it was. WTF Over???? :mad:
     
  13. V425

    V425 Well-Known Member

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    I've dealt with it for months too. You can do a web chat/call to get a credit to your bill like I did, because this is a basic function of the phone. Maybe if more people demand a credit then they will fix the issue soon.
     
  14. V425

    V425 Well-Known Member

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    Some people notice problems with MMS if they're on wifi
     
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  15. NoNeck

    NoNeck Well-Known Member

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    Didnt think of that, great idea. were they D***s about it?
     
  16. V425

    V425 Well-Known Member

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    03/30/2010 09:48:17AMSystem: "Please wait and the next available specialist will be with you shortly."
    03/30/2010 09:48:20AMSession Started with Agent (Annie U)03/30/2010
    09:48:20AMSystem: "Thank you for contacting Sprint. My name is Annie U."
    03/30/2010 09:48:20AMVanessa : "MMS won't download problem"
    03/30/2010 09:48:33AMAgent (Annie U): "I apologize for the inconvenience."
    03/30/2010 09:48:54AMAgent (Annie U): "Please allow me a few moments to check this for you."
    03/30/2010 09:50:16AMVanessa : "I have been dealing with the problem of not being able to open picture/video message for months. I have already done a hard reset on my Hero which was only a temporary fix to the problem. I think that to not be able to do such a basic function on my phone"
    03/30/2010 09:51:03AMAgent (Annie U): "I apologize for all the trouble."
    03/30/2010 09:51:18AMAgent (Annie U): "Please allow me a few moments to check this for you."
    03/30/2010 09:55:42AMAgent (Annie U): "Thank you for being online. I have checked that you are our long term customer. I really apologize for the inconvenience you have gone through. I have refreshed your device remotely so that the correct information from the account is passed to the device"
    03/30/2010 09:55:52AMAgent (Annie U): "Please power cycle your phone now."
    03/30/2010 09:56:01AMVanessa : "ok"
    03/30/2010 09:57:02AMVanessa : "when my phone boots back up are you going to send me a picture to test if its working?"
    03/30/2010 09:58:24AMAgent (Annie U): "You please try to use the MMS once the phone is ON>"
    03/30/2010 09:59:00AMVanessa : "my problem is with not being able to open pictures that i receive so i won't know unless someone sends me a picture"
    03/30/2010 09:59:40AMAgent (Annie U): "Ok. I am sorry but it is not possible from here to send you any MMS."
    03/30/2010 09:59:53AMVanessa : "i am having a friend send one now"
    03/30/2010 10:00:01AMAgent (Annie U): "Ok."
    03/30/2010 10:00:13AMAgent (Annie U): "Please let me know if you still face the same issues."
    03/30/2010 10:01:18AMVanessa : "the problem is still there"
    03/30/2010 10:01:39AMVanessa : "I have already done a web chat about this problem before"
    03/30/2010 10:02:03AMAgent (Annie U): "Yes. I understand that. Please follow these steps to update the data profile of your phone:"
    03/30/2010 10:02:13AMVanessa : "I have done that"
    03/30/2010 10:02:27AMVanessa : "I have done everything, even resetting my phone back to factory settings"
    03/30/2010 10:02:52AMAgent (Annie U): "Ok. There seems to be some technical error with your phone."
    03/30/2010 10:03:01AMVanessa : "I know from the forums that this is a widespread issue"03/30/2010 10:03:59AMAgent (Annie U): "I am extremely sorry for all the trouble. You are our long term customer. Looking at your long term association, I can apply a $**********.********** credit on your account to compensate this issue."
    03/30/2010 10:04:09AMVanessa : "thank you"
    03/30/2010 10:04:40AMVanessa : "I've heard that the android **********.********** update should fix the problem but nobody seems to know when that will be released"
    03/30/2010 10:05:16AMAgent (Annie U): "Let me check that for you."
    03/30/2010 10:07:41AMAgent (Annie U): "Thank you for being online. The Android **********.********** will be releasing in the first week of April **********."
    03/30/2010 10:07:54AMVanessa : "thank you"
    03/30/2010 10:08:22AMAgent (Annie U): "You're welcome. I have applied a $**********.********** Goodwill credit for you."
    03/30/2010 10:08:31AMAgent (Annie U): "Is there anything else I can assist you with?"

    I think its funny that when copy/pasting the conversation from my email transcript that the amount of the credit and Android 2.1 are removed, lol
     
  17. NoNeck

    NoNeck Well-Known Member

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    Are you rooted V425?
     
  18. V425

    V425 Well-Known Member

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    No, I am not rooted
     
  19. mbell75

    mbell75 Banned

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    Download handcent
     
  20. V425

    V425 Well-Known Member

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    I have Handcent, it does not fix the MMS won't download problem
     
  21. mbell75

    mbell75 Banned

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    Get a new phone then.
     
  22. V425

    V425 Well-Known Member

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    Its a pretty widespread problem and I don't feel like exchanging my phone all the time, just like I don't think hard resetting all the time is worth it. Honestly the problem doesn't bother me much because everybody important knows to send pics to my gmail, and jokes/forwards from other people can easily be checked on the sprint picture mail website. Besides, I'm getting a credit on my bill because of the problem and that satisfies me enough. I think I can wait for the 2.1 update which should fix it.
     
  23. malunahe

    malunahe Member

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    Hi, I had the same problem myself, with and without hanscent and chompsms. You have to personally take your phone into the store, never mind the phone calls, utterly useless reps there. Anyways, at the store, I was told it was an internal programming issue, and the fix was not to hard reset it, which is something you can do at home. The fix is to totally remove the entire programming and reprogram the phone, which is what they did. I had to leave my phone overnight, didn't really get a good explanation as to why, but in the morning, when I got it back, I was able to send and receive MMS. Hope that helps.
     

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