Up until last week I thoroughly HATED this phone! For a year I've been suffering with over heating, forced closures, not being able to use Evernote, simple emails and everything I wanted this phone to do! Verizon finally swiped out the battery and it was still a piece of crap. Then they replaced it, the phone that is with a refurbished one. OMG, the difference between the two are astonishing! The original phone did not have half of the features the new one does. I mean the original phone didn't even have the green message box on the bottom, or the feed screen or the buddies screen. Apps don't force close anymore. I can even get my email and thank goodness EVERNOTE is working! I'm perfectly happy with what I have now but what in the hell did I have before ..... a mickey mouse prototype? I got the phone a day or two after it was released, what a disaster. How does Verizon get away with this?