Not receiving calls while web browsingSupport


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  1. dragonfall5

    dragonfall5 New Member This Topic's Starter

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    I have noticed that when I am browsing web pages I cannot receive phone calls - they go straight to voicemail. I am using a T-Mobile G2 on the T-mobile network in the UK.

    Is this a standard issue and, if so, are they any ways of dealing with it?
     

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  2. spenspuma

    spenspuma Well-Known Member

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    Same here....not good is it.
     
  3. Fake Name

    Fake Name Well-Known Member

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    Yep, just tested it out...maybe we should write HTC about that, cuz that should be fixed very soon.
     
  4. 10tonbeats

    10tonbeats Member

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    I am not an not on tmoblie but thought this might help...If you are on edge network...

    torgman wrote:
    What you guys are describing is correct, and is how my TP2 works as well. (and every other data-capable phone I've had on T-mobile)

    You can do voice and data (and txts!) on 3G simultainously.

    You cannot do this on EDGE.

    If you are actively using EDGE data, and a call comes in, it will be routed to voicemail, and you'll get no indication that the call came in other than the voicemail notification. If you try and start an EDGE data session while you are on the phone, it will fail.

    If your EDGE is "connected" on the phone, but not actually in use, the call will come in.

    You can talk and send/receive texts at the same time though.
    Message Edited by torgman on 09-21-2009 10:05 AM
     
  5. Fake Name

    Fake Name Well-Known Member

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    I tested it on my Hero, seems to be same problem
     
  6. 10tonbeats

    10tonbeats Member

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    I read some where that this is a part of the network limitations. not any of the phones... I will research today and report back....
     
  7. themonkster

    themonkster Well-Known Member

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    Same here on Hero Orange Network !!!

    I'm always missing calls on my breaks at work !!!
     
  8. mjcritchie

    mjcritchie Well-Known Member

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    Wow, I never knew this. Bad form.
    You'd think it would be simple to put in an option to instantly end a web browsing session when a call comes in, after all, that's what these things are supposed to be for!
     
  9. 10tonbeats

    10tonbeats Member

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    I was unable to recreate issue...was on the browser.
    And had the wife browser stoped call came in.
    Note: it rang for 18 sec. before it hit my phone..HTC hero Sprint.
    What were you guys/gals....using to create
     
  10. 10tonbeats

    10tonbeats Member

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    To all I don't have this issue but I was able to recreate it and may know how to fix it!
    Note: I have htc hero sprint but this is most likely the same on other phones.

    Menu/Call settings/Uncheck DDTM mode.

    DDTMMODE:Send voice calls to voicemail during active data connection

    Please let me know if this helps...
     
  11. mjcritchie

    mjcritchie Well-Known Member

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    Under Menu/Call settings I can't see anything relating to DDTM

    The options I have are:

    Fixed Dialing Numbers
    Voicemail
    Clear voicemail notification (greyed out - can't select)
    Call forwarding
    Call barring
    Additional call settings
    Phone settings
    Cell broadcast
    Cell broadcast settings (greyed out - can't select)

    Can't see any mention of DDTM under any of those menus.

    Any ideas?
     
  12. CitizenErazed

    CitizenErazed Well-Known Member

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    It appears to only affect 2G network services (EDGE/GPRS), and is probably a limitation of the network rather than the device. On a 3G (or HSDPA) connection I can get calls through, but sitting here at my desk where I only get a 2G data connection it goes straight through to voicemail. Euro Hero, if that helps.
     
  13. steck022

    steck022 New Member

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    HTC Hero Sprint...I'm still trying to find an answer to this same question. I have DDTM mode off. I have the Network mode set to Hybrid which after doing some research was suppose to fix this problem. Even though the OS on the phone has a delay to incoming calls I think this is a network problem and how data/voice calls are handled on each respective network. I live and work in two different towns. Ironically, I tested this earlier today at work that in the past has been a roaming area for Sprint service and I could surf and still get calls. The phone showed EV (EVDO) connection and I got all my calls in the middle of surfing. I get home and now it says 1X and about 85% of all phone calls made to this phone go straight to voice mail. If I go to Menu->Settings->Wireless controls->Mobile network unchecked. I can get calls but then I'm disconnected from the internet, which, defeats the whole pupose of having a smart phone. I have read another site where a guy actually called Sprint and they told him that he would have to switch it off to get all the calls (haven't talked to them myself.)

    Does anyone know of any kind of Advanced Data Killer App to kill data transfers so we can get our calls. If not...someone should make one...I know I would pay a few bucks to ensure that my calls come through while I'm messing around on the web.

    I do live in a smaller town and I will assume that the towers have not been updated to handle 3G or the 4G you see advertised today. I'm afraid I will have to wait until Sprint gets their network updated to handle everything they are selling.
     
  14. mjcritchie

    mjcritchie Well-Known Member

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    I was just wondering if anyone knew if this would happen whilst the phone was fetching emails or other info from the 'net whilst in 2G mode?

    For example, if my Hero was updating the twitter feed in the background, even though I wasn't browsing the web, would that still prevent a call from coming through?

    I guess it's difficult to check, but what a huge bug if that's the case.
     
  15. rdelfin

    rdelfin Well-Known Member

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    Does this also happen when browsing on WiFi and mobile-data setting is turned off?
     
  16. idoidoesiam

    idoidoesiam New Member

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    Try going to settings then call settings and check ddtm
     

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