Not receiving email notifications anymoreSupport


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  1. gqtoronto

    gqtoronto New Member

    I recently had a firmware update and ever since then I am not receiving new emails in my notifcation bar when they arrive, and my email account ( which is a gmail ) is not automatically updating anymore when I actually receive the email. I have to manually go into email and click refresh to get new emails.

    I have tried going into my email settings and everything that should be set to "on" is checked off...any one have any ideas why this may be happening ?

    I should specify I am a Canadian user using the Rogers network, if that means anything.

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  2. streetkilln

    streetkilln Well-Known Member

    if your using the email app.

    Email > Menu Touch Button ( the Left button next to home button ) > Sync Options. Then just changes the sync options you want it to be.
  3. gqtoronto

    gqtoronto New Member

    I can't seem to find that option that says "sync options"...but I have changed all my sync settings and it still hasn't helped...anyone else bake to offer a suggestion ?
  4. SUroot

    SUroot Well-Known Member Developer

    I would possibly suggest clearing data on the mail app and setting it up again from scratch. Sometimes updates break stuff that a factory reset fixes. But often if its just one pap, clearing data on that one app sorts it.

    Maybe not but worth a shot. Just make sure you write down all the correct connection details first.

    Clear data through android Settings > applications manager > All > Email > Clear data
  5. d_spank

    d_spank New Member


    I have been struggling with this since my phone upgraded to Ice Cream Sandwich but I have finally found the solutions. There are multiple ways to get to this so I will show you the one that is the most common on all phones:

    Go to your apps then select Settings > Accounts & sync then turn it from OFF to ON.

    Also make sure in each of your email account settings that you have chosen a Mailbox check frequency and Email notifications is checked.
    Ubermother likes this.
  6. Szadzik

    Szadzik Well-Known Member

    Why would anyone use email app instead of GMail app that is far more superior exactly?
  7. Ubermother

    Ubermother Well-Known Member


    Thank you!!!!
  8. dssfaxman

    dssfaxman New Member

    Some of us would like to use the Gmail app but are not able to.
    In the Gmail app you can not turn off conversation view and this is a bad thing for my use. If someone could tell me how to turn it off in the app that would be great. Until then some of us must use the email app. I also need to fix the notification problem without manual refresh.
  9. unclefishbits

    unclefishbits Member

    I think you go to the web based gmail ---> settings ----> general (first screen) ---> conversation view "off".

    there ya go!

    I am in this thread because my gmail just stopped imap/synching with my Galaxy S3, and the little "synch" circle just goes and goes..... I don't even know where to start troubleshooting. If anyone has any ideas, let em rip. I did the "synch checkbox" thing, and I guess I will just erase the app info like it suggests above. Just wondering what could be the cause... anyhoo... hope the above tip helps.

  10. dssfaxman

    dssfaxman New Member

    You are correct that you can change the view on the web based gmail but it does not control the phone based gmail. We need to be able to control the phone based gmail.
  11. n1scby

    n1scby New Member

    I just had the same problem with my email not syncing after an update. I fixed it by going to
    Settings/Data Usage. then pressed menu button and changed the setting for Auto Sync Data to yes. I think the update must have turned this off.
  12. raemit

    raemit New Member

    Since doing an update a week ago (Android version 4.1.2) I have also been having the problem that the standard 'Email' app does not synch. Following advice from n1scby I saw that the setting for Auto Synch Data is still set to yes and the synch schedule settings within the app are also correct. Hmmm.

    I've tried turning the Auto Synch Data off and then back on again and have rebooted the phone. Lets see whether the problem is resolved.

    UPDATE. I can report that this didn't solve my problem. Email still not updatng. Any other suggestions anybody?
  13. reddpgd

    reddpgd New Member

    THANKYOU N1SCBY

    So I've had the same problem as everyone else. New email goes to both hotmail and gmail. No new notifications. I tried some other suggestions, checked my sync options in the email (on and off peak, push, etcetc) I cleared cache and re-entered everything. checked my hotmail and gmail were working on computer. not a damn thing would work.

    Finally I was going through another thread (this one) reading the same things I've read again and again and again and BAM a new suggestion that I hadn't tried.

    So I go into my gs3 and go to setting, data usage just like N1 up there said. I press the menu button and there it is, auto-sync data with no check mark. I click it.

    I quickly pull up hotmail and gmail on my computer send a test email to each from it's own account and wait staring at my phone praying that something will finally happen. buzz buzz... buzz buzz. both hotmail(outlook) and gmail notifications show up. It's working again. At least it appears to be working again!!!!

    THANKYOU !!!
  14. TechieMe

    TechieMe New Member

    Thank you so-o much. :)

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