not receiving picture messagesSupport


Last Updated:

  1. eleventhletter

    eleventhletter New Member This Topic's Starter

    Joined:
    May 26, 2010
    Messages:
    4
    Likes Received:
    0
    Well I've looked at all 31 pages in this forum and search and I'm probably not searching right but I still can't find anything.

    We've got two EVo's on our plan and my husband just brought it to my attention that he is not receiving pictures that have texted to him. So I sent one and while I didn't receive any kind of message that it didn't go, he didn't receive it. He turned around and took a picture and sent it to me and I didn't receive it.

    It's probably a setting but I can't find it, can someone please direct me in the right direction I'd really appreciate it.

    TIA.
    Kassie
     

    Advertisement
  2. rsa

    rsa Well-Known Member

    Joined:
    Apr 15, 2010
    Messages:
    142
    Likes Received:
    24
    I had exactly the same problem with my wife and my EVO. Couldn't receive MMS to either phone when sent from the other. Spent a week with Sprint support trying figure it out. Second level tech support finally told me that it was a known problem and that the work around was to make sure that there are no non-numeric characters in the contact record phone number you're trying to send the MMS to. That is no "-" or "(" or ")" characters, just the numbers. When I made that change my wife could finally receive my MMS messages to her phone. Supposedly Sprint and HTC are working on the problem. Go in and edit the number and see if it doesn't fix your problem too.

    Good luck!
     
    eleventhletter likes this.
  3. eleventhletter

    eleventhletter New Member This Topic's Starter

    Joined:
    May 26, 2010
    Messages:
    4
    Likes Received:
    0
    Well after spending 6 hrs on the phone with Sprint advance tech support they have apparently fixed the problem, although they never really said what the problem was only that they could see there was one. My husband was able to receive MMS messages and then after removing all symbols from his phone numbers he was able to send them also.
    Thanks again rsa for the tip.
     
  4. rsa

    rsa Well-Known Member

    Joined:
    Apr 15, 2010
    Messages:
    142
    Likes Received:
    24
    Glad you're up and running! :)
     

Share This Page

Loading...