Not receiving texts, calls or visual VMs


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  1. yar1

    yar1 Member This Topic's Starter

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    i rooted my phone and put fresh 1.1 on it a couple days ago, it received calls after rooting, but recently it stopped receiving calls, and it never received texts or visual voice mails. Gmail still pushes new email to it, and the internet works fine to update things and look at websites.

    I tried to restore with nandroid and it took fresh off of it but it still doesn't do text, don't know about calls but i doubt it. also when i rooted it i removed sprint tv, nascar, foot prints and a couple other stock apps. after i found it wasn't getting texts i removed advanced task killer, but it didn't have any effect.

    any ideas? thank you in advance.
     

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  2. tatonka_Hero

    tatonka_Hero Well-Known Member

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    Try updating PRL and Profile.

    Might help
     
  3. yar1

    yar1 Member This Topic's Starter

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    I tried updating the PRL before with no luck when it was rooted, this time it gave me an error saying it couldnt update them for both. error code 1012 for both.
     
  4. tatonka_Hero

    tatonka_Hero Well-Known Member

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    Odd. Perhaps try RUU'ing and re-doing it?

    I know I could update both profile and PRL after rooting, and on Fresh 1.1.
     
  5. yar1

    yar1 Member This Topic's Starter

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  6. tatonka_Hero

    tatonka_Hero Well-Known Member

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    yup, that'd be it, but I believe doing that one will only work if your phone shipped before the firmware update. Otherwise, there's the one that includes the update here (1.56...): XDADeveloperWiki - CDMA Hero ROMs

    You'd then have to re-root to put Fresh back on.

    If I'm not mistaken, if you do the 1.56 RUU, you won't be able to go back to the 1.29 RUU. However, I don't believe that's an issue. The two different versions of RUU is one of the only things left that still confuses me lol.
     
  7. yar1

    yar1 Member This Topic's Starter

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    yes i have 1.56 and i found that new version before trying 1.29, thank you for your help btw :)
     
  8. tatonka_Hero

    tatonka_Hero Well-Known Member

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    No problem :)

    I'm in the process of getting back to Fresh 1.1 from 2.0.1, so I'll see if I can update my profile and all that again, just to be sure
     
  9. androidtp

    androidtp Well-Known Member

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    umm..not sure if this is the same problem as i had, but around the holidays my phone wouldn't receive any of those notifications either but i wasn't rooted. i would have to place a call in order to get any sms sent to my phone. if not, then nothin would be pushed to it. i still could get on the net and get emails, but vm, sms, and calls were disabled. factory reset didn't help either. i just returned it for another hero. i hope u don't have to go thru all this hassle :(
     
  10. yar1

    yar1 Member This Topic's Starter

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    that is exactly how mine is, the ruu didnt do anything, did u try calling customer service? im going to try.
     
  11. tatonka_Hero

    tatonka_Hero Well-Known Member

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    Do NOT tell them you rooted. They'll end up voiding your warranty (if they know anything about rooting lol)
     
  12. androidtp

    androidtp Well-Known Member

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    customer service?? haha i feel like i kno more about this phone than they do. when i took it to the store the chick just said do a factory reset. obviously she wasn't aware of this bug within the phone, but the manager just suggested getting a replacement. the original i had was "without google". the new one is "with google". so far so good. just having trouble rooting this damn thing now lol..
     
  13. androidtp

    androidtp Well-Known Member

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    +1!!
     
  14. androidtp

    androidtp Well-Known Member

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    The cause for me (i think and i'm sure others could vouch for this theory) was that i downloaded too many apps at one time before deleting the ones i didn't need. that put me well under 40mb. i think when this phone gets to that level, it starts to malfunction. do u have a lot of mb in ur internal memory? if so, then i'm not sure wha caused the problem, but if not, then that's the cause for sure.
     
  15. tatonka_Hero

    tatonka_Hero Well-Known Member

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    There's a "70 app limit" that exists on the phone, or at least some of them. If you've got 70 apps downloaded from the market, it can cause problems apparently. Check how many apps you've got downloaded
     
  16. yar1

    yar1 Member This Topic's Starter

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    would that make a difference after doing the RUU thing?
     
  17. tatonka_Hero

    tatonka_Hero Well-Known Member

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    The 70 app limit exists on everything, unless doing apps2SD, which you're not.

    Just check, if you've got more than 70 downloaded, uninstall a few, just to be safe and see if it helps.

    Although, after RUU'ing, you probably don't have ANY apps installed anymore lol...so it SHOULD have fixed it if that were the problem.

    If it didn't fix it, then you can try calling CS, but do not mention anything about rooting or doing the RUU. If they ask you to do a factory reset, try it (or even try it now).
     
  18. androidtp

    androidtp Well-Known Member

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    if you wanna go through the torture with your current phone, i have a method for u but i didn't sit too well with it after about 3 days.

    try sending about 3 text messages to your phone. once that's done, call your voicemail or someone and let it sit for about 2-3 minutes. that should send ur texts to your phone.

    if not then u have a whole new problem. if so, then u could keep ur rooted phone, but you'd have to do this process everytime to receive something :(
     
  19. yar1

    yar1 Member This Topic's Starter

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    I went to one of the repair centers and they "reset" it for me, now it works, i tested it by sending a message from a phone in the store and it got it right away. now should i try rooting it again?
     
  20. androidtp

    androidtp Well-Known Member

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    But of course! Just be sure u follow it word for word
     
  21. ergonzalez

    ergonzalez Member

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    Noob question, but what does RUU'ing mean? I rooted my phone and I am not receiving text messages anymore. I am planning on setting it back to the factory settings and root again.... is that what you mean by RUU'ing?
     
  22. mysticmead

    mysticmead Well-Known Member

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    RUUing is running the program to put it back to factory condition...
     

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