Support Note 2 video quality poor

Discussion in 'Android Devices' started by katesings, Dec 26, 2012.

  1. katesings

    katesings Member
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    Dec 11, 2012
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    Wondering if anyone can help. The video that I take with my Note 2 is extremely poor quality. It looks blocky and choppy. I have changed the settings to record in fine and superfine but it doesn't change the quality much.

    Does anyone have any suggestions?
     

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  2. psifry

    psifry Member
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    Dec 26, 2012
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    technical support engineer
    San Jose, CA
    This is more of a guess as I haven't done too many videos, but where are you saving the video to - the onboard memory or a microsd card?

    Are you using the default video player?
    What resolution are you set to? (not the same thing as fine/superfine).
    How big are these videos?
    Is anti-shake on?
     
  3. dave1812

    dave1812 Well-Known Member
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    Oct 29, 2009
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    Mine takes excellent video in good light--no way is it all blocky or choppy. Does it look any better when played back on a PC? are you using Recording Mode "Normal"? Anti-Shake "ON"? don't pan too quickly or you'll get the "jello" effect which can ruin the best of videos.
     
  4. ctxx24

    ctxx24 Well-Known Member
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    Apr 26, 2010
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    Make sure the lense is clean..
     
  5. dave1812

    dave1812 Well-Known Member
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    LOL! My wife has had her Bionic for a year. It took her 10 months to remember to clean off the lens before taking a picture. Whenever I was around when she would get ready to use the camera, I'd remind her to clean the lens. She finally got the idea. LOL!
     
  6. casarosa

    casarosa Well-Known Member
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    Aug 21, 2010
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    Mine also takes superb video
     
  7. Arun01

    Arun01 Well-Known Member
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    Heck I took some video in low light the other day and it came out beautiful!
     
  8. katesings

    katesings Member
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    Dec 11, 2012
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    I am using the onboard video player and I have recorded in both regular and fine and it still looks the same.

    I am saving to my sd card.

    I wish I could upload video. I took video of my kids opening xmas presents and it looks terrible. I didnt pan at all.

    Yes the lens is clean also :)
     
  9. drexappeal

    drexappeal Well-Known Member
    6,033

    Apr 8, 2010
    10,781
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    Entertainment Industry
    West LA, CA
    You can upload the video to photobucket, youtube, vimeo, etc. There are a lot of photo/video sharing websites that can host the video and corresponding apps that'll allow you to upload.
     
  10. dave1812

    dave1812 Well-Known Member
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    Oct 29, 2009
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    San Jose, CA
    Maybe someone here knows if a very slow SD card can impact camera performance on a cell phone.

    Barring an issue with the card, the next thing I'd suggest is a factory reset. If it still looks dreadful, I'd ask for an exchange. (I'm no expert on this issue--never heard of it before--I'm just saying what I would do in those circumstances). good luck!!
     
  11. katesings

    katesings Member
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    Dec 11, 2012
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    Figured it out guys, just had to change the resolution.

    Thank you:eek:
     
  12. dave1812

    dave1812 Well-Known Member
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    Oct 29, 2009
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    San Jose, CA
    glad you found your problem. now are you happy with the video?
     
  13. casarosa

    casarosa Well-Known Member
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    Aug 21, 2010
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    Pleased you found the solution also if you have a 1920x1080 and superfine resolution why not use it
     
  14. katesings

    katesings Member
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    Dec 11, 2012
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    Female
    Yes the video is absolutely beautiful now!
     

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