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Note 4 boot looped and computer not recognizing the phoneSupport

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  1. niv11111

    niv11111 Member This Topic's Starter

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    Hello,Today I stupidly tried to root with kingoroot and bricked my Note 4, now I downloaded a new rom to fix it but now I see that my computer (or any computer) can't recognize the phone but I can still charge it

    When I connect it to my phone it says device is malfunctioning. I am out of options and very frustrated

    Please someone help me

    . Manufacturer - Samsung
    2. Model - Note 4
    3. Software version - 5.1.1
     

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  2. Bg260

    Bg260 VIP Member VIP Member

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    Are you booted into download mode?
     
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  3. niv11111

    niv11111 Member This Topic's Starter

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    Yes
     
  4. Bg260

    Bg260 VIP Member VIP Member

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    Are you using Odin? KIES?
     
  5. niv11111

    niv11111 Member This Topic's Starter

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    I tried both, and both can't recgonize it, the computer is not even showing signs of the note begin plugged
     
  6. Bg260

    Bg260 VIP Member VIP Member

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    First, uninstall KIES. Boot phone into download mode and connect. Open Odin. If you see a blue panel in the upper left that says com1 or similar, you're good to go.


    I could help more if I had a full model number.

    I'll clarify. Right now Windows doesn't recognize it. That doesn't mean your computer doesn't.
     
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    Last edited: Jan 10, 2017
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  7. niv11111

    niv11111 Member This Topic's Starter

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    Didn't work, my model number is n910f
     
  8. Bg260

    Bg260 VIP Member VIP Member

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  9. niv11111

    niv11111 Member This Topic's Starter

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    Tried 5 cables and non worked

    what should I do with what you sent me? I already have a stock ram installed on my computer but I can get my computer to recgonize it
     
  10. Bg260

    Bg260 VIP Member VIP Member

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    I just posted some drivers for you to try. This is a very rare circumstance.
     
  11. Bg260

    Bg260 VIP Member VIP Member

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    Depending on your exact model # you could possibly use SmartSwitch.



    Use this to uninstall any USB drivers that may be "stuck".
     

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  12. niv11111

    niv11111 Member This Topic's Starter

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    The device dosn't show in the thing you sent me, any more options?
     
  13. Bg260

    Bg260 VIP Member VIP Member

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    Run USBDeview as administrator. Uninstall all USB drivers that are not in use.
    Are you using Windows 10? Has the phone been recognized before?
     
  14. Bg260

    Bg260 VIP Member VIP Member

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    Also, do not use a USB hub or a USB 3.0 connection.
     
  15. niv11111

    niv11111 Member This Topic's Starter

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    im using windows 8.1 and I didn't connect the phone directly to my computer since I intalled the new OS
     
  16. Bg260

    Bg260 VIP Member VIP Member

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    Plug the device in and open device manager. Look for anything that says Android or Samsung.
     
  17. niv11111

    niv11111 Member This Topic's Starter

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    I have none
     
  18. Bg260

    Bg260 VIP Member VIP Member

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    Sounds like a hardware issue. The connection that charges the device is separate from the data transfer. Do you have the original Samsung charging cable? Sometimes that helps.
    Kingroot is a horrible app. Unfortunately it works.

    I know you're upset. I've been in your position before. You need to take a deep breath and read through the thread again. Look for something you might have missed.
     
  19. niv11111

    niv11111 Member This Topic's Starter

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    Yeah im extremely frustrated and I tired everything in this thread, I just wanted to root my device and they ****ed up my phone, will taking my phone to samsung help anything? I don't have warranty anymore
     
  20. Bg260

    Bg260 VIP Member VIP Member

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    If the charging port is to blame than it can be fixed. I don't know about the warranty though. I've helped a few and connecting via Odin has never come up like this. That's why I suspect hardware.
     
  21. James L

    James L Well-Known Member

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    Are you using Kies or Kies 3? Kies 3 would be the correct version to use.
     
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  22. niv11111

    niv11111 Member This Topic's Starter

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    I did use kies 3
     

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