Support Note about Exchange folders in HTC Mail Client

Discussion in 'Android Devices' started by Texag94, May 5, 2010.

  1. Texag94

    Texag94 Member

    Mar 30, 2010
    Tech Consultant
    I know this has been asked on some other forums, but I thought I'd post this after talking directly to HTC about the issue.

    My apologies if this is a retread post.

    The only issue I'm having with EAS is that my all of my folders won't show up in the folder list in the HTC mail client. I can choose what folders to sync/monitor in touchdown but several random folders are missing from the HTC mail client.

    I called HTC tech support and they were aware of the issue and said that it was a problem with the Android OS and the Google was working on it. I was impressed with how quickly I got through to a real person and she was very knowledgeable and immediately understood exactly what the issue was. She said that HTC doesn't have a fix for it at this time and recommended a 3rd party app like Touchdown if folder management was critical.


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