I talked with Samsung level 3 customer support (dialed 888-987-HELP). I first talked with a level 1 person who acknowledged that Samsung was aware of the issue and investigating it. I asked to talk with level 3 support. The guy said that the updated is complete and has been provided to AT&T and they would push it out OTA. He didn't know how, but he said that they wouldn't push it out to everyone at once. I asked him about checking for software updates and
.....he admitted he wasn't sure if that would work, as this is Samsung's first AT&T phone. He said that he wasn't really certain of how it would work, but that if you didn't accept the OTA upgrade when it was offered to you, you might have to wait a while longer before it is offered to you.
I know this is my first post, so take it for what it's worth.
Doug
Well of course, I, like the rest of us hope this is true. It is not to doubt you in any way. They probably did tell you that. Its just that different people (from samsung) are saying different things. I chatted with a level 2 CS rep this morning (Ruth) who said, "There are no known issues with the GPS feature on this phone". When I told her that if you look online you can see, hundreds if not thousands of people having issues with the GPS... She gave me the level 3 phone number and disconnected. I think I will call them myself here in a bit.
Also, if they gave you the excuse that this "Samsungs first ATT phone, He is completely wrong. According to their own website, there are 63 of them. About 5 years ago I had a Samsung slider on AT&T, and my stepson has a Samsung Slider in his pocket right now that is about 3 years old. I cant recall the model numbers tho.
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