ive read several threads regarding people who purchase a "new" EVO only to find out it was "used" I notice they typically notice some minor defect on the device. They ask the rep who "promises" that its new. they then take the device home and find out several weeks into the 30 days that they were given a returned phone and sold it as new. Why in god's name, with all the stories of this going on.. wouldnt you just turn on the EVO with said "defects" and look at the call count/timer and refurb status in the phone WHILE YOU'RE IN THE STORE! if its used, show the rep.. tell him you DONT want a USED phone, insist on a new one.. and dont buy if you dont like the used handset! And telling me you dont know how isnt an excuse. there are EVO user guides on sprint's website.. or just open the user guide that COMES with the phone... as the saying goes.. "let the buyer beware!" I have ZERO sympathy for people in these scenarios!