Okay so I read on a website (of course didn't bookmark) that to do a soft reset you hold down the bottom volume key + call send button + call end button, then press the trackball to accept the reset. (It wasn't that simple, but that's a whole other story.) Then I read on multiple other websites after I completed this process that a soft reset is actually just shutting off the phone and powering it back on. So... has anyone else heard about the first process??? I have NO idea what I've done to my phone, since it's apparently not a soft reset.