hopefully someone can help with this!! I'm pretty clueless at this so bear with me! I've got a HTC one S and it is stuck on the startup screen. It shows the first htc logo then the second one with the sound then it shows the HTC One S logo (the bit with the beats audio at the bottom of the screen) and thats where it sticks. I tried holding the power button down and that makes the 3 touch buttons at the bottom flash and restarts the phone but it sticks at exactly the same point every time. All it does is stick on that screen until the battery dies. I've read on here about holding the volume button down with the power to do a factory reset, do you think that would work? Also will that totally wipe the memory? Is there any way of getting the photos off the phone before i do it? damn these phones without removeable memory cards!!!! I'v tried connecting the phone to my laptop but it wont let me access any files to transfer them, it recognises there is a phone attached but wont recognise it as a disc drive to access the files. Really sorry if that makes little to no sense but please help!!