Orange Hero 2.1 - customer service is useless


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  1. Killocity

    Killocity New Member This Topic's Starter

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    So after waiting and waiting for Orange to release even the first part of the updates for the HTC Hero, I decided to email them myself. Lo and behold, the reply was absolute trash. Here it is in full first:

    Apparently, Samsung are also involved in this update!
     

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  2. colin4unow

    colin4unow Well-Known Member

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    wow... so you may not get an update ever. My wife got a hero last week on orange and was looking forward to 2.1 or 2.2 soon. I just wish the people at orange would tell customers the above info when talking out a new 18 month contract. I do hope im not in the same boat with my xpera x10 and android 1.6 on T-mobile..
     
  3. colin4unow

    colin4unow Well-Known Member

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    Just a thought ... if orange branding will not co exist with android 2.1 or 2.2 then surely orange must unlock the phone. Im no techy and i may be talking crap but its just a thought
     
  4. TheBrit

    TheBrit Well-Known Member

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    The Orange HTC Hero will get the update. That's just a standard reply that seems to be designed to start a riot. :(

    Some customer service reps are clueless.
     
  5. Killocity

    Killocity New Member This Topic's Starter

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    Problem is, Orange probably think Nokia has to unlock the phones...

    If the update can't co-exist with Orange then:
    -Orange officially sucks and I will never go back to them
    -I'll be forced to Goldcard my Hero. *sigh*
     

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