Hi First, thanks to all the other posters that have provided solutions to the google sign up problem with the HTC Hero. Reset to factory settings worked for me once the internet was setup with Orange (a whole other story!). However, I have called Orange several times over the past three days to try and get onto the internet etc and, once the internet was finally working, was told that the google features of the phone were 'unsupported'. Apparently, Orange technical support staff are not trained in the fundamenatal aspects of their Android products beyond providing the actual data connection. I know this is a bit of a moan and that it is a public holiday weekend here in England but I'm moved to post regardless. Orange, please give your staff the information they need to support your customers. I am farily well qualifiied to deal with problems like this and have the patience to do so. Not all consumers would be. Apart from this - excellent phone. Yours Craig BTW - if you are under 18 and an Orange customer, don't try and get onto these android forums from your Hero; Orange considers them to be unuitable for you!