Orange vs T-Mobile


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  1. chrisjenx

    chrisjenx Member This Topic's Starter

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    So far I have had a really bad exp with Orange, can't really flaw the handset but found so many problems with their service.
    (People say 'Three' are bad but the last 18mo with them have been a dream compared to the week with Orange)

    Any thoughts? Do you reckon T-Mob are any better than Orange or about the same?

    Cheers,
    All
     

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  2. zippyioa

    zippyioa New Member

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    Hi,

    What problems did you have with Orange? I was with them for years with no issues (except when I tried to get a good deal at the end of my contract!). Whenever I had to talk to them, they were there and helpful, although I often had to wait on hold to get them!

    T-Mobile have always been great for CS skills, however when I picked up my G2 Touch on Saturday the store told me that they have recently moved their call centres overseas. Since then they have had customers come in quoting issues with CS staff due to "language barriers"

    I hope they havent messed up what used to be a great operation!

    Cheers

    Zippyioa
     
  3. Spider86

    Spider86 New Member

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    I have called T-mobile customer services a few times since getting my HTC Hero and they have fantastic customer service. Each time i called, the advisor always had a Welsh accent, so I'm guessing that the call centre is in Wales somewhere not overseas.

    I'm really impressed with T-mo. After being with o2 for around 6 years, compared to them, T-mo are 10 times better.
     
  4. ripkord

    ripkord Well-Known Member

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    Had a really good experience getting my hero yesterday, there was a bit of a problem clearing up some incorrect details from an old T-Mob account I had but for waiting the guy who was serving me gave me a 8GB class 6 micro sd card for nothing! How good is that!
     
  5. namtaffy

    namtaffy Member

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    it's in Merthyr Tydfil, so good ole taffy customer service, second to none! sorta freaks them out if you stand outside and say in your best serial killer voice "so look out your window muhahahahaha" (no, I've never done that, honest:p)
     
  6. longcat

    longcat New Member

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    i've been an orange customer forever & i like their service...

    only just got into the HTC thing and orange are taking their time sorting my phone internet out, which is slightly irritating, but in general i like them...

    and what's not to love about orange wednesdays @ the pictures? x
     
  7. hoppy1986

    hoppy1986 Well-Known Member

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    i cant knock orange, ive been with them since i was old enough to get a contact phone.
    on my upgrade they wanted to charge me
     
  8. nafe

    nafe Well-Known Member

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  9. hoppy1986

    hoppy1986 Well-Known Member

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    i got the phone 2 months before the end of my contract, i could of waited till my contract ended but i wanted the phone now lol
     
  10. nafe

    nafe Well-Known Member

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    I'll be in the same boat at the end of the month but I've already decided against an 18 month contract, I'm going to threaten to pay off the last 3 months and get my PAC. Hopefully that'll make them see sense :).
     
  11. chrisjenx

    chrisjenx Member This Topic's Starter

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    Well Mainly signal issues and that there deals don't seem as good as T-Mobiles. Also was lied to about 3G coverage, not to mention how expensive calls and data is outside your allowance.
     
  12. Merlycat

    Merlycat Member

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    Been with Orange business for years, CS is outstsanding and the one problem they couldn't sort they put me straight through to HTC in the states and problem solved :cool:
     
  13. stupendo

    stupendo Active Member

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    CS with both in my experience is good, maybe T Mobile just pip orange from a business point of view, I look after a corporate contract so have a lot of experience of CS!

    IMO Orange have a better network (I'm biased as I can only get Orange at home ;)) than T Mobile but then with the T Mobile and 3 sharing networks that is only going to get better.

    Now Vodafone CS that is a completly different kettle of fish! :eek:
     

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