OTA Update thread. Discussions/issues (All US carriers) Updated 5-26-14 **Major** Sense 6 updateSupport

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  1. cyde01

    cyde01 Active Member

    i'm having some problems and could use some help. i have an htc one m7 tmobile unrooted, i had updated recently but for some reason another software update became available today. i downloaded it with the intention of starting the update process later, only to mistakenly start the update process even though i had no charger handy. i don't know what's wrong with it now but my phone is locked on the htc welcome screen. i try to turn it off, and the screen will go off, only for it to boot up again and stay frozen on the htc welcome screen. any suggestions? i could really use some help.


    UPDATE :

    i called tmobile tech support and they weren't able to help me either. i feel like i'm out of options and am starting to think i'm gonna need to buy a new phone, which is disappointing because i like the m7 more than the m8.

  2. deltaflying

    deltaflying New Member

    Hey everyone,

    I have an HTC One M7 and it had no problem with push notifications from Gmail, Facebook, Facebook Messenger, etc...until I installed the latest operating system update.

    Now I go no notifications whatsoever, no matter which settings I change...is anyone else having this problem and can anyone help me?

    I've tried in the settings of the Apps themselves, in the Settings of the phone, restarting, uninstalling the App and reinstalling, but nothing helps!
  3. tommo47

    tommo47 Well-Known Member Contributor

    Hi, I had a similar problem following the update to 5.11.401.10 which included Sense 6.0 - almost all of my notifications defaulted to 'silent' so I had to re-enable them and in most select new sounds as they have changed too.

    I realise that you have already checked/changed some of your settings, but is it possible you've missed the 'silent' setting?
    marctronixx likes this.
  4. marctronixx

    marctronixx Moderator Moderator


    looks as if your issues started after you updated your device. this thread is the discussion for such issues.

    so we are all on the same page:

    what is your carrier?
    are you rooted?
    is the phone refurbished?
    are you the only owner of this device?
    i ASSume the device was working properly prior?

    in many of these cases , a factory reset solves nearly all of your software issues. this update is a huge update, and it changed a lot of things (like removing the ability for apps to access other folders in your device--security reasons google calls it).

    if you have a case on or a screen protector, remove them whilst your are troubleshooting. if you have the option "FASTBOOT" ticked, untick it.
  5. deltaflying

    deltaflying New Member

    what is your carrier? EE.
    are you rooted? No.
    is the phone refurbished? No, brand new.
    are you the only owner of this device? Yes.
    i ASSume the device was working properly prior? It was indeed. It's only been since the operating system update that I've had the problem.

    I've managed to solve the keyboard issue, I was about to delete the thread...for some reason known only to my mobile, Sense had been deactivated.

    I'm still having the issue with push notifications and I'm desperately trying to avoid the hard reboot.
  6. marctronixx

    marctronixx Moderator Moderator

    Thanks for responding to the questions.

    It is going to be difficult to diagnose over the Internet as there can be a multitude of things that could be causing your issues.

    Tinkering around on your own can possibly solve your issue (you solved the keyboard issue by simple investigating your device) since you know how your device is setup more than anyone, and there is unfortunately no magic bullet step that can fix any problem, so at some point it may be better to do the factory reset and start off with a fresh new update, Clean cache and a snappier device...
  7. tommo47

    tommo47 Well-Known Member Contributor

    Hi, you could try a 'wipe cache partition' before going for the hard reboot, referred to in an earlier post :-

    I updated to 5.11.401.10 with Sense 6.0 a few days ago. The only problem I've experienced is a completely new set of sounds which resulted, in some cases eg stock email, defaulting to silent which meant going through all my sound/notification settings re-enabling and selecting new sounds. A pain in the proverbial but easily fixable if a little time consuming.

    I certainly haven't experienced any of the obviously more serious problems listed by others, although I have had minor problems after earlier updates. I got into the habit of doing a 'wipe cache partition' after an update which has been successful and may be worth trying before a full reset - wipe cache partition does not affect any data or settings. In fact some advocate doing it on a regular basis to clean things up.

    Wipe Cache Partition

    Before booting into Recovery, ensure that fast boot has been turned off:

    1. Tap Menu

    2. Tap Settings

    3. Tap Power

    4. Uncheck the box for Fast boot.

    Once fast boot has been turned off, reboot into Recovery to wipe cache partition:

    1. Power off the device
    2. While holding down the Volume Down button, press the Power button. The device will boot into the bootloader which is a white screen with 3 Androids at the bottom screen.
    3. Using the Volume Down button, select RECOVERY
    4. Press the Power button to select the option. Device will reboot into a black screen with a red exclamation mark in a red triangle atop a device.
    5. Press Volume Up and Power button to get into the Recovery menu.
    6. Using Volume Down button, highlight the Wipe cache partition option.

    NOTE: Be sure that Wipe cache partition is highlighted. Do not choose Wipe data/factory reset as this will result in loss of data!

    7. Press the Power button to select the option
    8. When the process, is complete, ensure that Reboot system now option is highlighted.
    9. Press the Power button to select the option and reboot the device into the OS.

    Hope this helps.
    marctronixx and MoshuXXL like this.
  8. SolApathy

    SolApathy Just another robot Guide

    Unfortunately with major updates like this one for sense 6 there is always a possibility of having to factory reset your device. Sometimes the way certain apps interact with the OS change when an update is pushed, permissions are messed up, or incompatibilities arise.

    I always tell people not to do an update unless they are ready for the possibility of having to completely reset their device.

    Hopefully in your case the wipe cache will solve your problem!
    marctronixx likes this.
  9. deltaflying

    deltaflying New Member

    It seemed that I didn't have an option but to update. In truth, I wasn't expecting it to be as thorough as it was and I thought it was just going to be a little one.
  10. Enroll

    Enroll Well-Known Member Contributor

    My HTC One m7 on Tmobile just got a update. Pretty sure it's the stagefright patch.

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