Outgiong emails not being sent and stuck in outboxSupport


  1. boshaugh

    boshaugh Member

    is anyone else having this problem? some of my emails for whatever reason wont send and they stay in my outbox and i cant get rid of them. when i tap them they dont open, so there is really no way to get them out of the outbox. any suggestions? thanks in advance

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  2. chibucks

    chibucks Well-Known Member

    which email program? gmail? moxier / exchange? or mail?
  3. boshaugh

    boshaugh Member

    its actually my work account which goes thru xecu.net
  4. boshaugh

    boshaugh Member

    i went thru the 'email' app on the main screen not the 'work email' app. it sends some emails but not others and they just sit in the outbox
  5. jplamb

    jplamb Well-Known Member

    you might need to change the out going port numbers, try changing it to 465 or 587 and see if it works then
  6. boshaugh

    boshaugh Member

    it allowed me to switch to 587 but still didnt work. it wouldnt accept 465
  7. Matt_H

    Matt_H Active Member

    I had that problem as well. My work uses Novell GroupWise, which is accessible via IMAP. Using IMAP I could get my email using the "email" program (not gmail, not work email) just like you. My outgoing emails would get stuck in my outbox if I was using the cell data network, but not if I was on wifi around my office. Every outgoing mail server is configured differently, and clearly my mail server wasn't allowing connections from off-network. My guess is that that's what is going on with you.

    There are a few possible solutions:
    1) see if your outgoing mail server allows authentication. Often if you authenticate to the outgoing mail server to prove to it that you have a valid mail account, it will send your mail from off-network. This was eventually what I figured out. My outgoing mail server still used port 25, but when I authenticated using TLS, it sent the mail through even off network.
    2) try your cell data network's outgoing mail server. If it is Sprint, the outgoing mail server is smtp.sprintpcs.com. It uses port 25, and it accepts authentication. I'm not sure what the login credentials are, though. I know users are given a @sprintpcs.com email address - probably those credentials. If you get this solution to work, your email will still be your work email - the only difference is that your outgoing mail will be routed through sprint's server.
  8. boshaugh

    boshaugh Member

    actually i just went and downloaded the k9 mail app and it has been working much much better
  9. inaz4sun

    inaz4sun Well-Known Member

    Yeah I tried to send a couple of emails with my Behold II, default email program and a pop3 account. Everything else works with it, and I know the proper settings etc...no so concerned about the emails not sending just baffled that there is no way to DELETE an email in the outbox. WTF?
  10. kateybrooke

    kateybrooke Member

    Hi!

    I'm a GTA at University of Louisville. I'm trying to get my novell groupwise email to work on my Samsung Moment. I followed this tutorial from my campus IT website: http://louisville.edu/it/services/e-mail/InstinctPhoneSSL.pdf. (Yes, I know it's for the instinct, but the server information should be the same, right?)

    It told me to use their imap server for incoming and use smtp.sprintpcs.com, port 25, no SSL and no authentication for outgoing. The incoming mail works pretty well. When I enter the outgoing settings, it appears that everything is fine. However, my messages sit in my outbox and never send. When I enter the outbox and click "send messages" it says I have a connection error. Any advice?

    Thanks,
    Katey
  11. AndroidSPCS

    AndroidSPCS Well-Known Member

    Try using K9 Mail.
  12. NOMster

    NOMster Well-Known Member

    mine does that using the gmail app. which makes no sense.
  13. kateybrooke

    kateybrooke Member

    Downloaded K9 mail...it is really good at receiving my emails, but still won't send.

    My campus IT person tells me I need to send using sprint's server. When I called to talk to a sprint rep about it, he told me that sprint got rid of their email service 3 years ago.
  14. dianaross77

    dianaross77 New Member

    I was just having the same problem with my moment. It had worked previously and then stopped sending emails about a week ago. I just noticed today. I went in the email account settings menu then clicked on the outgoing settings. For some reason it had my entire email address as my user name. I corrected that and the incoming too and rebooted my phone. The next time I clicked on the outbox everything was sent! Hope that helps.
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