Over 5 phones checked from various locations have grounding issue!!!Support


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  1. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    My capacitive touchscreen has been having a pretty odd issue. If I lay the phone on a bed or desk and try to use the touchscreen with only one finger, I get all sorts of weird input on the screen. Then, if I touch the phone casing while repeating the same motion with the same finger (anywhere on the side of the casing or rear panel) the touchscreen works flawlessly.

    Right now, my device is sitting on my bed, if I unlock it and try to pull down the notification window shade with just one finger, it's impossible. If I touch the casing with another finger and then try to pull down the shade, it's flawless.

    From my understanding, in a capacitive touchscreen, a layer of electrons (ions?) is passed over the screen and a sensor detects where the flow of electrons is interrupted by the electrical conductivity of the human body. It seems that my phone is having issues with the electrons not just flowing over the screen, but around the casing as well, causing issues.

    Anyone else experiencing this?
     

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  2. dereileak

    dereileak Well-Known Member

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    same issue with mine, this happened with my hero too, I was just gonna write a thread on this today, I think that is just how capacitive screens are, but I just hold it with my other hand then :p
     
  3. JunBringer

    JunBringer Well-Known Member

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    Just tried mine and it works fine.

    You're not using your prosthetic hand are you?
     
  4. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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  5. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    My Motorola Droid and iPhone both use capacitive screens, yet do not exhibit the same issue.
     
  6. cesjr02

    cesjr02 Well-Known Member

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    I noticed this as well when my Evo was sitting on my bed.

    You have a Droid and iPhone and a Evo? you must be playing musical carriers over there. :p;)
     
  7. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    I know it's not a huge deal, but it is definitely hard to ignore now that I know it's there. Kind of like a dead pixel, you don't notice it for the longest time, but when you know it's there, it's like a giant black dot on your screen. And I just can't help but feel that it's a bit unacceptable to have this happen on these high end devices such as the Incredible, and now the Evo.
     
  8. R0llTide

    R0llTide Well-Known Member

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    I have never had this problem with my Incredible. Did anyone else notice that he was "tapping" the lock screen on the Incredible but "dragging" on the Eris? Tapping doesn't work but dragging (like the instructions say) does.
     
  9. Mabster

    Mabster Well-Known Member

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    All portions of my screen work except the very top edge, the notification bar.
     
  10. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    Haha, dude, you have no idea. I should clarify that I no longer have the iPhone, but when I did, I did not experience the issue. And one of the perks of being an employee of Best Buy Mobile, you figure out how work around the carriers. Also, concession lines!
     
  11. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    He wasn't exactly tapping, he was hitting his finger pretty hard on the touch screen and dragging after making contact. He was just being pretty aggressive with the screen to show viewers he wasn't just ever so lightly dragging his finger alone the phone.
     
  12. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    Same. Unlike the video, I can unlock my device, but trying to access the notification panel is an exercise in futility.
     
  13. cesjr02

    cesjr02 Well-Known Member

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    I'm just envious. :p I own an iPod Touch as well and have never experienced this issue. So to be pegged as a "capacitive touch screen issue" may not be correct.
     
  14. Covert_Death

    Covert_Death Well-Known Member

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    mine works fine but i have my seidio case on it, i wonder if that makes a differnce :?
     
  15. Mabster

    Mabster Well-Known Member

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    I'm sporting a seidio case as well and I do have the problem.
     
  16. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    Just threw my Platinum case from BB on it and the issue persists. Thanks for the idea though.
     
  17. Mabster

    Mabster Well-Known Member

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    Mine almost works sometimes, like 1 out of 20. The full date will appear for a split second like it's activating the pull down window but that's it.
     
  18. cesjr02

    cesjr02 Well-Known Member

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    well I tried, and cannot seem to replicate the issue. Granted I don't have any styrofoam lying around.
     
  19. cesjr02

    cesjr02 Well-Known Member

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    what surfaces are you guys having issues with?
     
  20. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    My wooden desk and my bed are the two I've tried. I'm not doing this on Styrofoam either, the fellow in the video is just using that to show the issue.
     
  21. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    Same, sometimes it'll even pull down completely, but just like you, it's roughly a 1 in 20 shot.
     
  22. horadin

    horadin Well-Known Member

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    Same here, kind of funny. Never noticed it before. It is not as bad as shown in the video, but it is apparent that the screen is a little less responsive when it is sitting on a surface and I try to use it rather than when I am holding the phone in my hand.
     
  23. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    I don't want to sound like a whiner here, because I definitely love all the other aspects of the device. I even get really good battery life on it. But I'm worried about the issue persisting in things like the GPS car mount when it comes out, as it looks like Incredible users have the issue too in the mount for their device. Got a ton of use out of my Moto droid + car mount.
     
  24. Mabster

    Mabster Well-Known Member

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    Hopefully it doesn't cause issues with the car mount since it only effects like <5% rather then the whole screen on the Incredibles.
     
  25. DaytonaZ33

    DaytonaZ33 Well-Known Member This Topic's Starter

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    Mine seems like a bit more than 5% is effected. I would say just slightly less than half of my screen is unresponsive without another finger touching the case. Around 3/4 of the way up is when it's really bad.
     

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