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PC will NOT recognize my GN2Support

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  1. stauren1203

    stauren1203 Well-Known Member

    Here is the rundown:


  2. markbencze

    markbencze Member

    Did u try a different usb cable. If the drivers are properly installed it should work just fine. I assume adb doesnt recognize it either? What about odin?
  3. casarosa

    casarosa Well-Known Member

    Soon as I connect my phone to the PC a dialogue box comes up which says Auto Play GT-7100 which gives me options as to which files would you like to open.I just cancel

    In My Computer it shows up as a Portable Device GT-7100 if I click on it I get a Card & Phone symbols along with how much Gb I have used/left If I then click on one it shows me all my folders that contain my files

    My Note is just normal sim free not rooted have done nothing to the phone always works, I too have (Windows 7 64 bit)
  4. stauren1203

    stauren1203 Well-Known Member

    no luck with Odin or ADB. How would one improperly install drivers? I only know of one way.
  5. mrpnut

    mrpnut THE WORLD IS YOURS VIP Member

    When you install your drivers to your pc make sure you reboot your pc after installing your drivers.
  6. stauren1203

    stauren1203 Well-Known Member

    I just uninstalled and reinstalled the "Samsung Mobile Device Driver" and restarted my PC... No luck.
  7. twister6

    twister6 Guides Guide

    As a last resort, install Kies: SAMSUNG KIES

    I know it installs other junk, but in addition you will get a working Samsung Mobile Driver. That was an issue I had way back with my setup, and installing Kies fixed it ;)
  8. Barats

    Barats Well-Known Member

    Did not feel like making a separate topic but speaking of connecting to a PC, is anyone else's connection via the USB very loose? Mine has a tendency to connect and disconnect over and over because it seems the connection is very sensitive. Not a fan of that at all. I remember transferring some files and accidentally nudged the Note 2 and it disconnected, therefore cancelling the transfer.
  9. stauren1203

    stauren1203 Well-Known Member

    Please make a separate thread as it is a different issue. I would really like to have this issue resolved and I don't feel like being thread-jacked. (I hope this doesn't sound ass-ish as I do not intend it to)
  10. PiscesCloud

    PiscesCloud Well-Known Member

    I'm not quite sure what stauren1203 means by 'recognise' but seeing casarosa's reply made me wonder whether he has checked the Auto Play settings of the errant PC?

    A search on 'how to enable Auto Play win 7' came up with such links as :-

    How to Configure AutoPlay Settings in Windows 7 - Windows 7


    Fix Windows 7 AutoPlay Dialog Box Missing or Not Appear, Display and Pop Up
  11. stauren1203

    stauren1203 Well-Known Member

    "won't recognize" meaning when I plug my phone into my PC via USB and put the phone into MTP, my phone is not in my windows explorer. Still having this problem, but it has moved on to my home computer(Windows 7 Home Premium 64bit OS) as well. What is very weird is that if I put my phone into PTP, my computer recognizes it immediately. I am trying to root my phone so that I can flash the email app hack. I am very experienced in rooting, but I have never had such trouble getting 2 pieces of hardware to communicate.
  12. drexappeal

    drexappeal Well-Known Member

    And you've tried using a different USB cable? I've seen many people mention this same issue, majority resolved with a different USB cable, and some still no luck. Wish the issue could be pinpointed to a specific reason.

    I haven't had issues with either my International or Sprint version, but really sorry to hear you're having this problem.

    I don't know if it's really an option for you, but you can also try using Solid Explorer, which will allow you to use a FTP link it generates and once inputting the FTP link into Windows File Explorer, it should show both your internal storage and microSD (if applicable). Solid explorer will allow you to transfer folders and files wirelessly. Ever since I discovered this app, I've rarely connected my phone to my PC's w/ exception to backups I perform every month (to the internal storage and music folder).
    stauren1203 likes this.
  13. stauren1203

    stauren1203 Well-Known Member

    This was very helpful! However, I need my PC to actually connect to my phone so I can root it and flash the email hack.
    drexappeal likes this.
  14. drexappeal

    drexappeal Well-Known Member

    I see. Thanks for clarifying that the main reasoning is to root the phone. You went through all the troubleshooting tips I would do, with exception to trying a different USB cable.
  15. stauren1203

    stauren1203 Well-Known Member

    I have tried a total of 4 different cables.
    drexappeal likes this.
  16. drexappeal

    drexappeal Well-Known Member

    My bad. Just re-read your first post and saw the mention of multiple USB ports and cables.

    You've done everything that I would try. I don't know if you have insurance, but I personally would have brought my phone in for replacement (were I in your position).

    Samsung does cover the device for 1 year, if it's proven to have a defect, so you might want to check directly with them to see if they'll cover you.
  17. mochabear06

    mochabear06 New Member

    Is your pc on a network where it is getting drive mapping from a server? I have seen flash drives not recognized because it retained a previous drive mapping from a different pc. Look under computer management to see if it is recognized there.
  18. stauren1203

    stauren1203 Well-Known Member

    My home PC is not connected to a server, however, "Samsung Android Device" is visible in my Device Manager when the phone is plugged in. How would I go about resetting the drive mapping? I have already done a Factory Data Reset once.
  19. mochabear06

    mochabear06 New Member

    You can map it to any drive letter in computer management. Right mouse click on the device and I believe there is an option to assign a drivr letter. Make it M or N or a drive letter your work pc doesn't have and see if that works.
  20. PiscesCloud

    PiscesCloud Well-Known Member

    Since you have the Samsung drivers installed can you connect via Kies? It might help confirm that their installation was successful.

    I had a lot of problems with drivers when I tried to get Kies to connect to my Note 1 about a year ago. It worked OK on my Win XP PC but gave problems with Win Vista that eventually Samsung support sorted for me.
  21. stauren1203

    stauren1203 Well-Known Member

    No luck with kies
  22. kil4thril

    kil4thril Active Member

  23. stauren1203

    stauren1203 Well-Known Member

    FIXED!!!!!! I still don't know WHY this happened, but I simply went to "Devices and Printers" and my phone was seen as an "unknown Device." I then did the troubleshoot and then uninstalled the drivers from there. I unplugged my phone and plugged it back in and voila!! Everything is as it was. I'm so excited about this.
    DonB and drexappeal like this.
  24. drexappeal

    drexappeal Well-Known Member

    Good. Glad you got it to work. This might be a solution for others that run into issues.
    stauren1203 likes this.
  25. stauren1203

    stauren1203 Well-Known Member

    That's what I am hoping. This forum has been so helpful to me on more than one occasion I hope I can benefit somehow. I might want to make a note that the troubleshooting didn't actually find a solution for me, but I did it and I thought I'd include every detail of the fix :p
    drexappeal likes this.

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