When I plug my Incredible into my PC with the USB cable, the phone charges. How do I use the Incredible as a drive so I can drag and drop music files? I downloaded HTC Sync program onto my pc but it always shows as "disconnected" even when the phone is plugged in with the USB cord. In the Incredible's Connect to PC settings, I have disk drive as the default connection type and I checked off Ask me... What am I doing wrong? Shouldn't the pc recognize the incredible as new hardware that is connected? Is there a customer service telephone number I can call for assistance?