Phone arrived, problems already, please helpSupport


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  1. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    Started to work with the phone and it started to freeze in the mail app, but would unfreeze if I hit the power button once to basically lock it and then would be fine unlock. The freeze consists of not being able to do anything with the touch screen but the track ball works.


    Also, without touching the screen, the phone inputs its own text characters in text, or searching, online, etc.

    I was using a screeen protector and after removing all of of the issues went away but then it needed charge and I used my car charger and they came back.

    Took it off the charger, they went away, and as the battery has drained very low, the problems are back.

    Could it just be the battery?
     

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  2. Wiggin21

    Wiggin21 Well-Known Member

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    i would try a factory reset after you determine that your problems have nothing in common with the reports of the grounding issues the Inc has. all this is happening while you're holding on to it?
     
  3. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    yes, i am holding it, so not a grounding issue.

    Did a lot of customoziation, would hate to do a factory reset.

    I have installed nothing on the phone so i know its not a rogue app.
     
  4. x0x

    x0x Well-Known Member

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    Did you try calibrating the touch screen?
     
  5. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    yes, tried to calibrate, helped a little, but the freezing and weird inputs still remain.
     
  6. contagous

    contagous Well-Known Member

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    Are you using a cheap car charger? I know that has been a cause of alot of issues before.
     
  7. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    verizon car charger came with phone.

    the way it behaved with the charged made me think battery right away.

    of course, the thing could just be junky, like a lot of the phones people are getting.
     
  8. contagous

    contagous Well-Known Member

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    Its true, My original phone had some issues, but my replacement has like 10 more issues lol, so the replacement is getting sent back and keeping my original lol
     
  9. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    Its a month wait to get a new phone, i would rather fix this one then to get a new one with more issues and the faux screen and lord knows what else.

    really want to get a new battery.
     
  10. Diabl0

    Diabl0 Well-Known Member

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    What are you waiting for? Put in a call to Verizon and see if they're willing to work with you. Never know until you try! :)
     
  11. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    gonna do the factory reset after its charged tonight. Will start with that.
     
  12. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    factory reset was a fail. Phone has major issues. Will give it one more shot and see what comes, of course this time its gonna have the Sony screen.
     
  13. x0x

    x0x Well-Known Member

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    You mentioned using a car charger several times. Is this your sole means of charging the phone? Use the home charger (the one that came with the phone, not an aftermarket charger) and give it a full charge with the phone turned off.

    Also check the trackpad for any lint/dirt. Many people have had issues with the phone doing strange things when there is dirt or lint trapped in it. Compressed air seems to be the best bet for cleaning it.
     
  14. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    no, the phone charge was just something i noticed, but its not the issue. The phone was bunk. I read about the track ball issue and did the air thing and didnt fix it. Fact of the matter is there is a serious issue with the phone and its been returned and a new one ordered. Who knows what will come in 30 days, hopefully a good replacement, but from what I have been reading the phone is being shipped with more and more problems.
     
  15. x0x

    x0x Well-Known Member

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    I wouldn't worry too much. I'm on my second phone, which is a refurb (It came look brand spanking new BTW). It performs flawlessly so far.

    My first phone had an issue with the phone itself (would make a buzzing sounds when I would make a call, person on the other end would be unable to hear me and I'd have to do a battery pull to get things working again). Also had constant reboots.

    So I feel your pain. But hang in there, I bet your new phone will live up to your expectations.
     
  16. AttorneyIncredible

    AttorneyIncredible Well-Known Member This Topic's Starter

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    i was offered a refurb but I can't stomach the thought of getting a new phone and then having to take a refurb. Lord knows what was done with it, but that being said, its great you are happy.

    when the phone worked perfectly for 2 hours yesterday, it was freaking awesome. Its just sad they are so junky off the assembly line.
     
  17. x0x

    x0x Well-Known Member

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    Yeah, I was concered too. I was just outside my 30 day return policy window. But the refurb looks brand new, not a mark, scratch or anything else that would indicate it is a refurb. My new one actually had a small "nic" in the upper right hand corner (could only see it at certain angles if the light was right - super tiny - but it bothered me none-the-less). The refurb is perfect. Who knows, maybe it is new. Either way, like I said, it looks perfect.
     

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